Nithin Philip
Trivandrum,KL
Summary
Developed strong skill set in client relationship management and customer service with several years of experience. Excelling in communication and problem-solving, looking to transition into new field to further expand professional horizons. Committed to leveraging these transferrable skills to create positive impacts and drive success in new role.
Overview
8
8
years of professional experience
Work History
Guest Relationship Officer
SAUDI CATERING & CONTRACTING COMPANY
07.2018 - 08.2024
- Maintained and built close relationships with customers through regular contact and visits.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed the office database mail, payroll distribution and the physical setting of the front office.
Customer Service Representative
Lifttech
02.2017 - 03.2018
- Responded to customer requests for products, services, and company information.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Secondary School Education -
National Institute of Open School
04-2014
High School Diploma -
Venad Open School
Skills
- Customer Relationship
- Customer Service Skills
- Team leadership
- Issue Resolution
- Service Support
- Written and verbal communication
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Malayalam
Advanced (C1)
Tamil
Advanced (C1)
Personal Information
Hobbies
Reading
Traveling
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceCareer advancementFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTimeline
Guest Relationship Officer
SAUDI CATERING & CONTRACTING COMPANY
07.2018 - 08.2024
Customer Service Representative
Lifttech
02.2017 - 03.2018
Secondary School Education -
National Institute of Open School
High School Diploma -
Venad Open School
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