THENNARASAN T M
Krishnagiri
Summary
Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Technical Support Engineer
Equitas Small Finance Bank
Chennai
05.2022 - Current
- Resolved complex technical problems through root cause analysis techniques.
- Monitored ticketing system queues for incoming requests from customers.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
Engagement Support Engineer
CustomerXPs (Clari5) Software Private Limited
Chennai
03.2022 - Current
- Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Technical support engineer
IOPEX Technologies
Chennai
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
Education
BE in Electronics and Communication Engineering -
Hindusthan college of engineering and Technology, Coimbatore
04.2019
Diploma in Electronics and Communication Engineering -
Laxminarayana Polytechnic College, Dharmapuri
01.2016
SSLC Exam -
National Higher Secondary School, Krishnagiri
01.2013
Skills
- Installation of Application Softwares and troubleshooting with Remote support
- Client communication through Phone and Email support
- Basics of Linux
- Able to work on 24/7 in rotational shifts
- Handling tickets raised by clients within SLA levels (Support First, Freshdesk and Jira)
- Prioritize and manage several open issues at one time
- Responsible for installing and updating of McAfee anti-virus and Push the DLP, McAfee Endpoint security
- Blue screen error trouble shooting and fixing
- Currently practicing with DNS, DHCP, maintaining Zimbra 8x mail server and Active directory concepts
- Installation and Managing of Windows, Linux and MAC
- Prepare accurate on timely reports
- Ability to learn things quickly
- Hardworking and Good at teamwork
- Ability to cope up with different situations
- Confident and determined
- System Configuration Changing
- Application Installations
- Technical Documentation
- Technical Troubleshooting
- System Troubleshooting
- Interpersonal Communication
- Technical Support
Personal Information
- Father's Name: Mohan. T
- Date of Birth: 04/25/1998
Languages
Tamil and English
Hobbies and Interests
Playing Cricket, Reading Books and Watching Movies
Projects
Automatic Irrigation System: Automatic Irrigation System is works on the principle of moisture sensor. This sensor is used to find the water level of the field. Then the sensor automatically senses the moisture level and keeps it consistently.
Disclaimer
I hereby assure you that the information furnished above are true and true and best of my knowledge.
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Timeline
Technical Support Engineer
Equitas Small Finance Bank
05.2022 - Current
Engagement Support Engineer
CustomerXPs (Clari5) Software Private Limited
03.2022 - Current
Technical support engineer
IOPEX Technologies
BE in Electronics and Communication Engineering -
Hindusthan college of engineering and Technology, Coimbatore
Diploma in Electronics and Communication Engineering -
Laxminarayana Polytechnic College, Dharmapuri
SSLC Exam -
National Higher Secondary School, Krishnagiri
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