THILAK K M
Mysore
Summary
Detail-oriented MBA Finance graduate with over 2+ years of Professional Experience in Banking Operations, Stakeholder Management, Workflow Management, Business Process Execution, and Compliance Management. Proven expertise in handling Customer Interactions, Process Documentation, Data Analysis, Reporting, and Issue Resolution while ensuring adherence to Regulatory Standards. Recognized for strong Communication, Analytical thinking, Adaptability, and the ability to achieve Organizational objectives while maintaining high service standards. Seeking a challenging opportunity to apply my Skills, Knowledge, and Experience in contributing to Organizational Success while fostering continuous learning & career growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Deputy Manager I
ICICI BANK
Mysore
04.2025 - Current
- Manage customer on boarding, account servicing, and documentation processes while ensuring compliance with internal policies and regulatory requirements.
- Handled customer inquiries, issue resolution, and service requests with a strong focus on customer satisfaction and service excellence.
- Coordinate with internal teams to ensure smooth processing of customer requests and operational activities.
- Maintain accurate customer records, documentation, and transaction details in organizational systems.
- Contributed to revenue growth through effective customer engagement and cross-functional collaboration.
Chief Relationship Manager
ICICI Direct
Mysore
04.2024 - 03.2025
- Managed a portfolio of retail and HNI clients by providing end-to-end customer support and service management.
- Performed regular portfolio reviews, client communication, and documentation verification activities.
- Maintained compliance with SEBI regulations, KYC requirements, and organizational guidelines.
- Ensured timely resolution of customer concerns while maintaining service-level standards.
- Collaborated with cross-functional teams to resolve customer concerns and ensure seamless service delivery.
Education
Master of Business Administration - Finance
Vidyavardhaka College of Engineering
10.2023
Bachelor of Commerce - undefined
St. Joseph First Grade College
09.2021
Pre-University Education - undefined
SDM PU College
03.2018
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Power BI
- Tableau
Certification
- Microsoft Excel (Advanced Functions, Pivot Tables, LOOKUP, Reporting)
- ChatGPT for Excel
- NISM Series VIII: Equity Derivatives Certification.
- NISM Series XXI-A Portfolio Management Services (PMS) Distributor.
- NISM Series V-A: Mutual Fund Distributor.
- IRDAI Composite Certification.
Languages
Kannada (Native)
English (Fluent)
Hindi (Conversational)
Place
Mysore
Disclaimer
I hereby declare that the above information is true to the best of my knowledge and belief.
Timeline
Deputy Manager I
ICICI BANK
04.2025 - Current
Chief Relationship Manager
ICICI Direct
04.2024 - 03.2025
Master of Business Administration - Finance
Vidyavardhaka College of Engineering
Bachelor of Commerce - undefined
St. Joseph First Grade College
Pre-University Education - undefined
SDM PU College