THILAK RAJ YR
Chennai
Summary
Result-oriented, intelligent, organized, and motivated individual is seeking an availability for a position in an effort to utilize years of experience to fulfil the company's requirements.
Overview
13
13
years of professional experience
6
6
Certifications
Work History
Maersk Global Service Centres
Chennai
03.2020 - Current
- Handling end to end process on client support
- Involved with the transition of the Problem Management team’s scope into one of Service Operations
- Deliver project to client, and gather their requirements
Operations Manager
aZeesta Software Solution Private Limited
Chennai
02.2019 - 02.2020
- Handling end to end process on client support
- Provide product training & amp; demos to customers
- Track support level and customer satisfaction metrics and identify opportunities to improve customer metrics and team efficiency based on results of reporting and analytics
- Design project plan, and its workflow
- Involved with the transition of the Problem Management team’s scope into one of Service Operations
- Helped with establishing guidelines for determining thresholds for problem reporting
- Handling team of 10-15 executives
- Facilitated coordination and planning of request forms to support a stable production environment by controlling the implementation of changes
- Deliver project to client, and gather their requirements
- Prepared reports, audits and aided presentations for meetings.
Senior Process Expert
JL2, Maersk Global Service Centres
Chennai
07.2017 - 02.2019
- Handling complete Export & Import in shipping line
- Manifest amendments, Arrival notice and related operations
- Tracking shipments and updating the status to clients
- Handling all booking, documentation amendments and finance related queries
- Handling escalation matrix
- Maintaining daily productivity & performance report and discussing the same with management
- Training new employee and assign cases
- Allocating cases to users within the team (based on user skills)
- Handling Non-BU activities by giving pro-active information to customer
- Handling customs clearance for both Export & Import
Senior Process Executive
Cognizant Technology Solutions
Chennai
07.2014 - 10.2016
- Making outreach to state licensing board to verify the providers license status
- Outreach to provider office to get the missing or expired correspondence of the provider
- Make an outreach to hospitals to know the providers admitting privilege status
- Clarifying providers queries about the Credentialing process and its status
- Discussing with onsite team about recent updates/changes in project queue
- Achieving daily and monthly targets effectively
- Training new employees and clarifying their doubts
- Handling audit and generate report of the new employees
- Raising audit rebuttals of weekly/monthly audit sheet.
Delivery Manager
Miles Technology Services Private Limited
Chennai
08.2010 - 04.2014
- Collecting set of task and techniques from employees
- Managing eight members support team to resolve the critical task
- Monitored calls, voice mails, and emails
- Team handling of 7-9 associates
- Gathering analysis about the product for monthly and yearly basis
- Discuss project status between the clients & company, appropriately and accurately applies comments/feedback
- Chairs a weekly team status meeting, involving members of various application teams, along with client as well as management
- Understand the components of running a fiscal successful project
- Allocating resource as per project need and having regular follow-up
- Conducting the daily, weekly & monthly project program calls
- Accomplishment
- Information Technology Infrastructure Library (ITIL) – AXELOS https://drive.google.com/open?id=0B9eEBf8XvuifN3NpMnRXZ1ZOMkRSUkZtY2tuX29ucml0UVQw
Education
MBA - undefined
Asan Memorial College of Arts & Science
Chennai, TNBcom - undefined
Jaya College of Arts & Science, Railway Mixed Higher Secondary School
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Skills
Supply chain distribution
undefinedCertification
Microsoft Office (Advanced)
Timeline
Maersk Global Service Centres
03.2020 - Current
Operations Manager
aZeesta Software Solution Private Limited
02.2019 - 02.2020
Senior Process Expert
JL2, Maersk Global Service Centres
07.2017 - 02.2019
Senior Process Executive
Cognizant Technology Solutions
07.2014 - 10.2016
Delivery Manager
Miles Technology Services Private Limited
08.2010 - 04.2014
MBA - undefined
Asan Memorial College of Arts & Science
Bcom - undefined
Jaya College of Arts & Science, Railway Mixed Higher Secondary School
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