THILAK RAJ YR
Chennai
Summary
Result-oriented, intelligent, organized, and motivated individual is seeking an availability for a position in an effort to utilize years of experience to fulfil the company's requirements.
Overview
13
13
years of professional experience
6
6
Certifications
Work History
Maersk Global Service Centres
Chennai
03.2020 - Current
- Handling end to end process on client support
- Involved with the transition of the Problem Management team’s scope into one of Service Operations
- Deliver project to client, and gather their requirements
Operations Manager
aZeesta Software Solution Private Limited
Chennai
02.2019 - 02.2020
- Handling end to end process on client support
- Provide product training & amp; demos to customers
- Track support level and customer satisfaction metrics and identify opportunities to improve customer metrics and team efficiency based on results of reporting and analytics
- Design project plan, and its workflow
- Involved with the transition of the Problem Management team’s scope into one of Service Operations
- Helped with establishing guidelines for determining thresholds for problem reporting
- Handling team of 10-15 executives
- Facilitated coordination and planning of request forms to support a stable production environment by controlling the implementation of changes
- Deliver project to client, and gather their requirements
- Prepared reports, audits and aided presentations for meetings.
Senior Process Expert
JL2, Maersk Global Service Centres
Chennai
07.2017 - 02.2019
- Handling complete Export & Import in shipping line
- Manifest amendments, Arrival notice and related operations
- Tracking shipments and updating the status to clients
- Handling all booking, documentation amendments and finance related queries
- Handling escalation matrix
- Maintaining daily productivity & performance report and discussing the same with management
- Training new employee and assign cases
- Allocating cases to users within the team (based on user skills)
- Handling Non-BU activities by giving pro-active information to customer
- Handling customs clearance for both Export & Import
Senior Process Executive
Cognizant Technology Solutions
Chennai
07.2014 - 10.2016
- Making outreach to state licensing board to verify the providers license status
- Outreach to provider office to get the missing or expired correspondence of the provider
- Make an outreach to hospitals to know the providers admitting privilege status
- Clarifying providers queries about the Credentialing process and its status
- Discussing with onsite team about recent updates/changes in project queue
- Achieving daily and monthly targets effectively
- Training new employees and clarifying their doubts
- Handling audit and generate report of the new employees
- Raising audit rebuttals of weekly/monthly audit sheet.
Delivery Manager
Miles Technology Services Private Limited
Chennai
08.2010 - 04.2014
- Collecting set of task and techniques from employees
- Managing eight members support team to resolve the critical task
- Monitored calls, voice mails, and emails
- Team handling of 7-9 associates
- Gathering analysis about the product for monthly and yearly basis
- Discuss project status between the clients & company, appropriately and accurately applies comments/feedback
- Chairs a weekly team status meeting, involving members of various application teams, along with client as well as management
- Understand the components of running a fiscal successful project
- Allocating resource as per project need and having regular follow-up
- Conducting the daily, weekly & monthly project program calls
- Accomplishment
- Information Technology Infrastructure Library (ITIL) – AXELOS https://drive.google.com/open?id=0B9eEBf8XvuifN3NpMnRXZ1ZOMkRSUkZtY2tuX29ucml0UVQw
Education
MBA - undefined
Asan Memorial College of Arts & Science
Chennai, TNBcom - undefined
Jaya College of Arts & Science, Railway Mixed Higher Secondary School
undefined
Skills
Supply chain distribution
Budgeting and forecasting
Project development and life cycle
Management information systems
Risk analysis and management
Cost reduction strategies
Certification
Microsoft Office (Advanced)
Timeline
Maersk Global Service Centres
03.2020 - Current
Operations Manager
aZeesta Software Solution Private Limited
02.2019 - 02.2020
Senior Process Expert
JL2, Maersk Global Service Centres
07.2017 - 02.2019
Senior Process Executive
Cognizant Technology Solutions
07.2014 - 10.2016
Delivery Manager
Miles Technology Services Private Limited
08.2010 - 04.2014
MBA - undefined
Asan Memorial College of Arts & Science
Bcom - undefined
Jaya College of Arts & Science, Railway Mixed Higher Secondary School