Thirumal K
Chennai
Summary
Conscience, goal-oriented, and adaptable business consultant with 4 years of experience assisting companies in increasing brand value and customer reputation. I've always tried to enhance efficiency and align myself with the company's aims
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Product Support Engineer
Kaleris
Chennai, India (Remote)
03.2022 - Current
- Root Cause Analysis: Identified issues by testing N4 product components.
- Technical Support: Provided real-time technical support, ensured operational excellence, implemented upgrades, and issued timely patch updates.
- Issue Resolution: Addressed operational and technical problems with scheduled patches or critical hotfixes.
- On-Call Support: Delivered L1 support for global high-priority issues, ensuring timely resolution within SLAs and minimizing downtime.
- Technical Proficiency: Utilized Salesforce CRM, Confluence, Microsoft Office, server tools, VMware, and Jira for issue simulation and triage.
- Custom Scripting: Developed Groovy scripts, assisted with software installation, and troubleshooting.
- Account Management: Managed account calls, prioritized issues based on customer input in triage calls.
- Requirement Gathering: Liaised between customers and cross-functional teams to gather requirements, ensure product improvements, and recommend enhancements.
- N4 Knowledge: Possess strong basic knowledge of N4, enhancing effective issue identification and resolution.
Cloud and Infrastructure Engineer
Mind Tree
12.2019 - Current
- Analyzed customer requirements for end-to-end deployment and engaged relevant teams
- Maintained good rapport with clients understanding Business activities keeping systems intact
- Managed Adhoc requirements by Coordinating with relevant teams and ensuring that SLA's are met
- Formulated expected cost for Cloud Implementation of the management information systems
- Provided Optimal cost estimation to the clients for the cloud migration
- Acted as first level point of contact for Incident Management
- Provided Knowledge Transition to new joiners in the team on the platform and system processes
- Conducted basic Alpha Testing by drafting various Use Case Scenarios for Integration of New Tools, Collected Feedback and reported to Vendor to ensure Business Specific requirements are met
- Successfully handled various Monthly Change Management activities for Client Infrastructure
AR Caller
Omega Health care
01.2019 - 05.2019
- Analyzed Rejected Medical Claims and reclaimed it by convincing POC's from Insurance companies if the rejection is Invalid
- Documented new cases and added to Knowledge Base.
Self Employed
05.2018 - 12.2018
- Worked in Small Startup to sell Pharmacy inventory management software to medical store
- Arbitraged flowers to different market by keen assessment of supply and demand in various locations.
Education
B.E (C.S.E) -
Easwari Engineering College, Anna University
08.2014 - 05.2018
Skills
Software Installation
Product Testing
Documentation preparation
Timeline Management
Customer Service
Problem-Solving
Technical issues analysis
Log Analysis
Basic code review
Locations
Chennai
Extracurriculars
- Head of the Organizing committee for KRATOS '18 National Symposium
- Actively participated in Various public speaking events.
- Leader for Entrepreneurship cell in college for the year 2018
Technical Profile
Unix distros (Ubuntu, RedHat), Windows, MySQL, Pingdom, Argent IWS, MWatch, ServiceNow, SCOM, Orion, Azure Certified, Java, HTML, CSS, JavaScript
Projects
Simple System Design for a Web App in Azure, Built a Simple Library management Web application which is deployed using Azure Web app service and Azure Devops service. Configured and applied scale set service in for the application to scale up and scale down also applied log analytics services to monitor and measure the metrices of the Webapp., Html, CSS, JavaScript, Java, MySQL, Azure Devops service, Azure Scale set service, Log analytics workspace service. Supply Chain Tracker, Worked with a team of 4 to build a supply chain tracking setup using IoT. Leveraged the NFC data transfer ability in latest smartphones to transfer unique identification key to make sure that packages haven't been interchanged. Separated user authentication roles with respect to members and administrative users. Built options to assign UUID's to the NFC cards and automated delivery failure alerts to administrative users. Logged the supply chain statistics and provided analytical reports for the administrative users to rework the package routes., PostgreSQL, Spring Boot, Java.
Timeline
Product Support Engineer
Kaleris
03.2022 - Current
Cloud and Infrastructure Engineer
Mind Tree
12.2019 - Current
AR Caller
Omega Health care
01.2019 - 05.2019
Self Employed
05.2018 - 12.2018
B.E (C.S.E) -
Easwari Engineering College, Anna University
08.2014 - 05.2018