Thirumurthy Govindarajan
Senior Consultant
Bengaluru,KA
Summary
Experienced with software asset management processes, ensuring compliance and cost reduction. Utilizes analytical skills to efficiently manage software licenses and optimize usage. Proficient in cloud-based technologies, virtualization, and network administration. Skilled in cybersecurity protocols, system monitoring, and performance optimization to safeguard data integrity and enhance system reliability. Knowledge of industry standards and best practices in asset management, consistently delivering effective solutions. Adept at providing technical support and training to users, ensuring seamless adoption of advanced IT solutions and driving organizational success.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Senior IT Systems Administrator
Maintec Technologies
Banglore, Karnataka
05.2022 - 08.2022
- Diagnosed and resolved hardware and software issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Installed and configured network printers and other peripheral devices.
- Planned and implemented upgrades to system hardware and software.
IT Support Engineer
Aspire-Nxt
Banglore, Karnataka
05.2021 - 04.2022
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and input commands to troubleshoot areas.
- Provided support for networking protocols and characteristics.
- Submitted service tickets for equipment maintenance requests.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Used ticketing systems to manage and process support actions and requests.
Senior Specialist
HCL Technologies
Banglore, Karnataka
12.2022 - 11.2024
- Implemented automated tools and systems to streamline the tracking, reporting, and analysis of software assets across organizations.
- Provided expert advice on software procurement decisions, helping clients make cost-effective choices that aligned with their business goals.
- Reduced software licensing costs for clients through comprehensive audits and negotiations with vendors.
- Optimized system performance by identifying underutilized software assets and reallocating resources.
- Developed strong relationships with key stakeholders, fostering collaborative working environments for successful project completion.
- Managed complex projects, ensuring timely delivery of high-quality results for clients.
IT Support Engineer
Redeem system pvt ltd
09.2020 - 04.2021
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Monitored systems in operation and input commands to troubleshoot areas.
- Provided support for networking protocols and characteristics.
Desktop Support Engineer
Jamna auto industries pvt ltd
Hosur, Tamilnadu
01.2020 - 09.2020
- Established network specifications and analyzed workflow, access, information and security requirements.
- Created patches and solutions to fix bugs in existing applications.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Configured hardware, devices and software to set up work stations for employees.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
Bachelor of Technology - Information Technology
PSV College of Engineering And Technology
Krishnagiri 09.2012 - 05.2016
Skills
Desktop support
undefinedTimeline
Senior Specialist
HCL Technologies
12.2022 - 11.2024
Senior IT Systems Administrator
Maintec Technologies
05.2022 - 08.2022
IT Support Engineer
Aspire-Nxt
05.2021 - 04.2022
IT Support Engineer
Redeem system pvt ltd
09.2020 - 04.2021
Desktop Support Engineer
Jamna auto industries pvt ltd
01.2020 - 09.2020
Bachelor of Technology - Information Technology
PSV College of Engineering And Technology
09.2012 - 05.2016
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