Thirupathy Reddy Sandhi
Hyderabad
Summary
Investigation associate with proven experience at Wells Fargo conducting employee fraud and misconduct and transaction fraud investigations. Analyze data to support case findings and maintain regulatory compliance. Partner with stakeholders to resolve complex issues and uphold customer service standards.
Overview
18
18
years of professional experience
Work History
Investigation Associate
Wells Fargo
Hyderabad
03.2012 - Current
- Conducted ethics and compliance investigations to identify and address regulatory violations., Fraud transactions investigations, Addressed customer concerns via email., Legal Operations, Bankruptcy operations in the Banking and financial services sectors. Expertise in detecting unethical behaviour and employee misconduct, risk assessment, legal compliance, Conflict of Interest, Operational Risk, AML/BSA, Compromised Data, Identity theft, External/Internal fraud of employee. Proven track record in analysing complex data, identifying fraudulent activities in customer products & services and collaborating effectively with US partners and cross-functional teams.
- Followed federal regulations and Wells Fargo risk control standards.
- Reviewed account documentation for accuracy, completeness, and policy compliance.
- Supported Wells Fargo customer inquiries through phone, email, and branch communication.
- Processed banking transactions following Wells Fargo procedures and service standards.
Phone Banker
ICICI Bank
Hyderabad
03.2009 - 10.2011
Managed all customer inquiries regarding home loans. related to HOME LOANS (sales and service)
Ensured high customer service standards and maintained effective Customer Relationship Management.
Assisting the Customers about various Assets, Liability products of the Bank
Probing the Customer and screening for different offers available for customer relations. Make the Customer understand the process and book the lead for interested customers
Responsible to assist Bank's customers with all their account requirements such as Current, Savings,
Fixed Deposits or loan accounts
Handled escalation calls from irate customers, ensuring first call resolution by collaborating with respective businesses.s.
Resolved critical customer issues in the absence of the team leader.
- Assisting the Customers about various Assets, Liability products of the Bank
- Guided customers through net banking, mobile banking, and branch service options
- Resolved critical customer issues in the absence of the team leader.
Skills
- Regulatory compliance
- Research and analysis
- Attention to detail
- Well versed with MS Office (Excel and PowerPoint)
- Stakeholder engagement
- Negotiation skills
- Relationship management
- Business communication
- Excellent team player
- Regulatory compliance
- Regulatory reporting
- Fraud investigations
- Banking operations
- Transaction analysis
Personal Information
Availability: Ready to work in shifts
Accomplishments
- Provided Process Training to 80 plus team member
- Best practice award
- Top performer in the process.
- Asset management course certification.
- Received Achieving excellence awards
- Received many share success awards for handling the multiple process individually.
Roles/Responsibilities:
- Manage multiple activities like Metrics for PVSI OPS, Training and Quality Audit & Coaching team members on Regulation E errors. Work closely with leaders on arranging logistics for trainings, seating arrangements, system access and deliver all the deliverables on time. Further, work with management on hiring onboarding plan. Work closely with LOB partners to resolve any technical issues or concerns raised by team members on various issues.
- Responsible for analyzing data collected by ECMO and other business groups as part of case investigation and presenting results in a comprehensive and concise manner as per the investigative protocol to SPCM Group.
- Analyze evidence and manipulate data using a different tool (EAP, ECMP, IROD, CUSP, OIB, ICMP, HOGAN, MARS etc.) to make recommendations to mitigate risk. Perform investigations of a wide variety of allegations including behavioral misconduct, theft, sales practices, Discriminations, fraud, money laundering, proactive monitoring team referrals etc. and reporting as per the procedures. Responsible for conduct risk identification and risk-based screening of high-risk cases to identify, assess, and mitigate risks across midsize to large business groups and risk domains within the Front-Line operations.
- Handle the tasks with analyzing procedures, identifying risks, handling escalations, and making informed decisions aligned with internal risk and compliance. Ensured compliance with Global privacy regulatory protocols and internal policies by Understating corporate ethics advisory to enhance employee experience. Perform operational consistency and reliability in receiving, researching, and resolving concerns/allegations by understanding and integrating standardized internal code of ethics, compliance, and case management procedures.
- Perform detailed analysis of customer accounts and transactions to identify suspicious activities and potential fraud with reference to Conduct Management. Responsible to report any Compromised data incidents and Communication violations, Elder financial exploitations committed by Internal employees.
- Handle the tasks with analyzing procedures, identifying risks, handling escalations, and making informed decisions aligned with internal risk and compliance.
- Ensured compliance with Global privacy regulatory protocols and internal policies by Understating corporate ethics advisory to enhance employee experience. Perform operational consistency and reliability in receiving, researching, and resolving concerns/allegations by understanding and integrating standardized internal code of ethics, compliance, and case management procedures.
Timeline
Investigation Associate
Wells Fargo
03.2012 - Current
Phone Banker
ICICI Bank
03.2009 - 10.2011