THOLLAMADUGU SAHITHI
Tadipatri
Summary
As a Product Analyst at Epsilon, I enhanced the customer data platform by resolving product issues and reducing complaints by 30%. I implemented monitoring with AWS CloudWatch, ensuring 99.9% uptime and improved pipeline reliability by 20%. I also automated manual tasks using Python-based RPA, cutting effort by 40%. My work supported advanced analytics and improved client data management.
Overview
3
3
years of professional experience
Work History
Product Analyst
Epsilon India
Bengaluru
02.2023 - Current
Product Analyst.| Epsilon
As a Product Analyst at Epsilon, I work on the customer data platform, which enables clients to manage customer data and perform advanced analytics to improve retention and drive sales.
Product Improvement and Issue Resolution:
- Collaborated with the product development team to identify and resolve recurring product issues, leading to a 30% reduction in customer complaints.
- Identified, reported, and tracked product bugs, contributing to a 20% decrease in known issues.
Automation and RPA.
- Designed and implemented Python-driven Robotic Process Automation (RPA) solutions to streamline and automate high-volume, repetitive, ad hoc tasks, resulting in a 40% reduction in manual effort and significantly improving operational efficiency.
Troubleshooting
- Set up monitoring and alerts using AWS CloudWatch to track ETL performance, ensuring 99.9% system uptime.
- Diagnosed and resolved data pipeline failures, improving system reliability by 20%.
Education
Bachelor of Science - CSE
BMS Institute of Technology&Management
Banglore01.2023
Skills
- Python
- SQL
- AWS services: Lambda, CloudWatch, S3, EC2
- Hands-on training in AWS Solution Architect Associate, including EC2, S3, VPC, IAM, CloudWatch, and Lambda
- ETL tools: Snap Logic
Projects
Title: Design of question paper using bloom’s taxonomy (This project automatically generates the questions based on its cognitive levels)
Timeline
Product Analyst
Epsilon India
02.2023 - Current
Bachelor of Science - CSE
BMS Institute of Technology&Management
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