Thomas Fernando
Chennai
Summary
Result-oriented and self-driven Operations Manager with 9+ years of extensive experience and comprehensive background in developing and implementing new business processes and procedures, conducting business forecasts, and coordinating with new staff. Effective leader and communicator with important ability to work under pressure, great analytical skills, and excellent time management skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Riya Travel & Tours Pvt LTD
Chennai
2023.11 - Current
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented NDC training programs to optimize team performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw marketing initiatives, increasing brand awareness and sales.
Manager
Riya Travel & Tours Pvt Ltd
Mumbai
2022.03 - Current
- Worked on development of new business processes and procedures in order to decrease operational costs and increase overall efficiency
- Trained and supervised new personnel, ensuring that all policies and procedures were fully followed
- Produced business forecasts, completed monthly reports, created weekly employee schedule, and pro-actively participated in weekly team meetings with Board of Directors
- Handling B2C & B2B (Key Clients) Department's Sales, Client Requirements & Escalations
- Planning & Implementing B2C websites, Service Fee & Promotional offers
- Monitoring B2B competitor's portals for qualitative data, trends & strategies to increase competitiveness
- Handling Marketing part of B2B & B2C department, by coordinating with Airline Sales
- Maintaining Reports - B2C & API Sales Report, Staff Performance & their leave report
- Giving product trainings & demo to Clients & Colleagues
- Supporting manager to run workplace, including covering in their absence and ensuring standards of care are maintained
- Awarded Employee of Month multiple times for performing great work
Deputy Manager
Riya Travel & Tours Pvt Ltd
Mumbai
2021.03 - 2022.03
Assistant Manager
Riya Travel & Tours Pvt Ltd
Mumbai
2018.03 - 2021.03
Team Leader
Riya Travel & Tours Pvt Ltd
Mumbai
2017.03 - 2018.03
Travel Consultant
Riya Travel & Tours Pvt Ltd
Mumbai
2015.02 - 2018.03
Education
BBA - Business Administration
Intellectual Institute of Management Technology
New Delhi2023-02
Skills
- Staff Training and Development
- Planning and Implementation
- Business Development
- Performance Evaluations
- Key Performance Indicators
- Customer Relationship Management (CRM)
- Verbal and written communication
- Business Analysis and Reporting
- Operations Monitoring
- Team Leadership
- Staff Management
- Hiring and Onboarding
- Microsoft Office
- Marketing
- Performance Management
Certification
- Diploma in IATA, International Air Transport Association (2014)
Languages
- English
- Hindi
- Tamil
- Marathi
Timeline
Manager
Riya Travel & Tours Pvt LTD
2023.11 - Current
Manager
Riya Travel & Tours Pvt Ltd
2022.03 - Current
Deputy Manager
Riya Travel & Tours Pvt Ltd
2021.03 - 2022.03
Assistant Manager
Riya Travel & Tours Pvt Ltd
2018.03 - 2021.03
Team Leader
Riya Travel & Tours Pvt Ltd
2017.03 - 2018.03
Travel Consultant
Riya Travel & Tours Pvt Ltd
2015.02 - 2018.03
BBA - Business Administration
Intellectual Institute of Management Technology
- Diploma in IATA, International Air Transport Association (2014)
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