THOMAS JOHN
Pre-sales Technical Consultant
Chennai,TamilNadu
Summary
- Pre-sales Technical Consultant with a demonstrated history of working in the Information technology and services Industry.
- Skilled in Communication ,Presentation, Project management, Team work and Customer relationship management.
- Experienced in the field of Domain hosting and Email hosting.
- Bachelor of Business Administration - BBA focused on Marketing and Sales from Madras Christian college.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Pre-Sales Engineer
Zoho Corporation
Chennai, Tamil Nadu
2020.08 - Current
- Managing multiple products and providing solutions to the prospect based on the requirements.
- Collaborated with cross-functional teams to deliver successful product implementations.
- Organized product demonstrations and Proof of Concepts to prospects.
- Created product training plans centered on customer success and satisfaction.
- Identifying opportunities to cross sell the products by understanding the requirements shared by the prospects.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Prepare minutes of the meeting and share the reports with Prospect to ensure every query is answered and for future references.
- Clear documentation of meetings scheduled such as Points discussed,Features requested,Suggestions provided are mentioned in the CRM application to ensure smooth transition when the prospect is onboarding
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Configured and modified product systems to meet customer-specific needs.
Technical Engineer
Zoho Corporation
Chennai
04.2018 - 08.2020
- Understanding and Resolving customers issues related to Email via Call, Chat, Remote support and Email.
- Identifying the issue with the use of Internal tools available and ensuring quality resolution.
- Assisting customers to Create and Setup email accounts on their Computers and Phones.
- Communicating with Product team for feature requests, enhancements.
Technical support Representative
SITEL INDIA PVT LTD
CHENNAI
05.2016 - 12.2017
- Talking to the customers over phone to help people with internet related Issues like
- Emails, Home phones and TV’s that work on Fiber Technology
- Troubleshooting, Probing and Understanding the issue and give a good resolution to the customer on call
- Selling new products on calls when required
- Gaining customers trust and create an opportunity to sell products
- Managed high levels of call flow and responded to Customers technical support needs.
Technical Support Representative
KONKEIV TECHNOLOGIES PVT LTD
CHROMEPET
07.2015 - 04.2016
- Talking to International customers over the phone to help them with problems relating to their Computers such as Slow computer ,application related issues
- Guide customers over phone to get connected to them via Remote access to help them further with their Issue
- Building a good rapport with the customers.
Education
BBA - Bachelor Or Business Administration
MADRAS CHRISTIAN COLLEGE
Chennai 06.2012 - 06.2015
Higher Secondary - Commerce ,Economics, Accounts And Computer Science
HOLY FAMILY CONVENT MAT.HR.SEC.SCHOOL
Chennai 06.2010 - 05.2012
Skills
Pre-sales support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Pre-Sales Engineer
Zoho Corporation
2020.08 - Current
Technical Engineer
Zoho Corporation
04.2018 - 08.2020
Technical support Representative
SITEL INDIA PVT LTD
05.2016 - 12.2017
Technical Support Representative
KONKEIV TECHNOLOGIES PVT LTD
07.2015 - 04.2016
BBA - Bachelor Or Business Administration
MADRAS CHRISTIAN COLLEGE
06.2012 - 06.2015
Higher Secondary - Commerce ,Economics, Accounts And Computer Science
HOLY FAMILY CONVENT MAT.HR.SEC.SCHOOL
06.2010 - 05.2012
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