Thomas Pruitt
South Bend
Summary
Skilled Service Technician with a proven track record at Convergint, adept in installation, repair, and preventive maintenance. Excelling in customer service, I effectively communicate diagnostic findings and service options, ensuring high satisfaction. My dedication to detail and ability to meet deadlines highlight my commitment to excellence and continuous skill enhancement.
Overview
9
9
years of professional experience
Work History
Service Technician
Convergint
06.2021 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Run my own territory ( northern Indiana )
- Meet deadlines
- Work on various panels and devices
Service Technician
ADT Security
06.2020 - 06.2021
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Fire Alarm Technician
SecurAlarm
01.2019 - 06.2020
- Provided excellent customer service through clear communication about system features, limitations, and maintenance requirements.
- Performed thorough inspections of fire alarm systems, ensuring proper functioning and code compliance.
- Tested all newly installed fire alarms.
Install Technician
Beacon Technology
06.2016 - 03.2018
- Ensured accurate and complete installations by closely following manufacturer guidelines and adhering to industry best practices.
- Improved customer satisfaction by providing timely and efficient installations of various equipment.
- Continuously updated technical knowledge through training sessions, workshops, and self-directed learning to provide exceptional service to clients.
- Consistently met deadlines for completing work orders, ensuring minimal disruption to client operations.
Education
High School Diploma -
Harper Creek
Battle Creek, MI05.2014
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Great with talking to customer
Timeline
Service Technician
Convergint
06.2021 - Current
Service Technician
ADT Security
06.2020 - 06.2021
Fire Alarm Technician
SecurAlarm
01.2019 - 06.2020
Install Technician
Beacon Technology
06.2016 - 03.2018
High School Diploma -
Harper Creek
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