Thousif Baig
Bangalore
Summary
To be a responsible team member of a company of repute, where experience can be gained and career growth can be aspired. Personable and dedicated Customer Service Representative with extensive experience in any industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Delight Executive
Pets Fully Pvt Ltd
Bangalore
02.2024 - 07.2024
- Communicated with industry partners to build valuable relationships and achieve operational targets.
Customer Support Executive
247. ai Pvt Ltd
Bangalore
10.2021 - 04.2023
- Mentored junior team members and managed employee relationships.
Customer Service Associate
Cogent - E- Services Pvt Ltd
Bangalore
08.2019 - 03.2021
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Improved customer service wait times to mitigate complaints.
Customer Support Representative
Concentrix Daksh Pvt Ltd
Bengaluru
07.2015 - 01.2018
- Audited customer account information to identify issues and develop solutions.
- Escalated calls to solve problems and drive customer satisfaction.
Customer Support Associate
Aditya Birla Minacs Pvt Ltd
Bangalore
04.2014 - 06.2015
- Helped customers track and ship packages, responding to average 80 calls per day.
Education
SSLC -
Florida English High School
PUC -
Pre-university New Fort P U College
Skills
- Operating System: Windows 98/2000Xp/7/8
- Package: Ms-office Ms-excel Internet
- Troubleshooting
- Data Structures
- Open Source Experience
- System optimization
- Service desk support
- Incoming Call Management
- Customer Service
- Problem-Solving
Strengthsandabilities
- Take challenging in work
- Fast learning abilities
- Ability to adjust to a new environment with considerable ease
- Dedication to work passionately towards a goal
- Truth full and trustworthy
- Lead a team effectively & able to motive each member to deliver his/her best to the cause
- Willingness to work hard with dedication
- Ability to work in a team as well as individually
- Ability to work anywhere across Bangalore
Areas Of Interest
- Gaining Product Knowledge
- Writing
- Marketing
- Photography
- Travel
Personal Information
- Father's Name: Iqbal Baig
- Date of Birth: 04/15/94
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Islam
Languages
- English
- Kannada
- Hindi
Timeline
Customer Delight Executive
Pets Fully Pvt Ltd
02.2024 - 07.2024
Customer Support Executive
247. ai Pvt Ltd
10.2021 - 04.2023
Customer Service Associate
Cogent - E- Services Pvt Ltd
08.2019 - 03.2021
Customer Support Representative
Concentrix Daksh Pvt Ltd
07.2015 - 01.2018
Customer Support Associate
Aditya Birla Minacs Pvt Ltd
04.2014 - 06.2015
SSLC -
Florida English High School
PUC -
Pre-university New Fort P U College
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