Thrilok Jonnalagadda
Bangalore
Summary
Project Manger and Certified Scrum Master (PSM I & II) with over 6+ years of experience in leading Agile and DevOps teams through complete product development lifecycles. Expertise in driving cross-functional collaboration and delivering impactful solutions while optimizing workflows with Lean methodologies and Six Sigma (Green Belt) principles. Proficient in sprint planning, incident management, and automation initiatives, with a strong focus on improving delivery velocity and system reliability. Demonstrated ability to enhance team performance in dynamic environments through effective communication and a commitment to continuous improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
EPM
TATA Consultancy Services - APPLE
Bangalore
01.2025 - Current
- Led end-to-end execution of multiple projects across the Product Development Lifecycle (PDLC), ensuring timely delivery, and cross-functional alignment.
- Developed and maintained comprehensive project timelines, driving accountability across engineering, operations, QA, and support teams.
- Acted as the central point of contact for cross-functional coordination, effectively managing stakeholder communication across engineering, CapEx, finance, and customer support.
- Partnered with the CapEx team to plan, justify, and manage project budgets and resource allocation, ensuring optimal utilization.
- Championed Agile methodologies to streamline workflows, increase team productivity, and improve sprint-based planning and execution.
- Identified project risks and implemented mitigation strategies to minimize delays, and ensure quality outcomes.
- Facilitated clear communication and decision-making across globally distributed teams to support AppleCare product initiatives.
Scrum Master
TATA Consultancy Service - Nielsen
Bangalore
01.2022 - 12.2024
- Led a cross-functional DevOps team of nine engineers, ensuring seamless sprint planning, execution, and delivery.
- Facilitated Agile ceremonies (daily stand-ups, sprint reviews, retrospectives), and removed team impediments to maintain velocity.
- Collaborated with product owners, and stakeholders, to define backlog items and prioritize delivery.
- Streamlined workflows using Agile best practices, driving a culture of continuous improvement.
- Improved sprint delivery success rate.
Operations Lead
TATA Consultancy Services - Nielsen
Bangalore
01.2021 - 12.2022
- Managed an 8-member operations team, overseeing ticket resolution, incident management, and SLA compliance.
- Monitored KPIs and team performance, implementing action plans to boost team efficiency.
- Spearheaded automation initiatives using the 80-20 rule to identify high-impact, recurring incidents.
- Collaborated with the development team to build and deploy six automation solutions, resulting in a significant reduction in incident recurrence.
- Enhanced system reliability and reduced manual effort through proactive problem management.
Support Analyst
TATA Consultancy Services - Nielsen
Bangalore
06.2018 - 12.2019
- Provided L2 production support and resolved critical incidents in a timely manner, ensuring business continuity.
- Coordinated with development teams to deploy new releases and hotfixes to production environments.
- Conducted root cause analysis, and implemented preventive measures for recurring issues.
- Played a key role in stabilizing production systems, and minimizing downtime.
- Gained foundational experience in cross-functional collaboration and ITIL-based support processes.
Trainee
TATA Consultancy Services
Thiruvananthapuram
01.2018 - 05.2018
Education
MBA - Operations Management, Strategy Implementation
Indian Institute of Management Kozhikode
Kozhikode01-2026
M.E - Industrial Engineering
PSG College of Technology
Coimbatore01-2017
B.Tech - Mechanical Engineering
Karunya Institute of Technology
Coimbatore01-2013
Skills
- Agile and Scrum frameworks
- Project management
- DevOps culture
- Incident management
- Cross-functional collaboration
- Process automation
- Sprint planning and facilitation
- KPI monitoring
- Stakeholder communication
- Project planning
- Data analysis
- Process improvement
Certification
- Professional Scrum Master I and II - Scrum.org
- Lean Six Sigma – Green Belt
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Kannada
Intermediate (B1)
B1
Malayalam
Beginner (A1)
A1
Internship Projects
- Lean implementation and productivity improvement in the footwear manufacturing industry (2016-17)
- Transportation model development for ABT parcel services (2016-17)
- VSM, 5S, and productivity analysis for vendors of Pricol Coimbatore (2016-2017)
- Development of a business module for laundry service industries (2015-2016)
- Fatigue analysis of pressure vessels
Timeline
EPM
TATA Consultancy Services - APPLE
01.2025 - Current
Scrum Master
TATA Consultancy Service - Nielsen
01.2022 - 12.2024
Operations Lead
TATA Consultancy Services - Nielsen
01.2021 - 12.2022
Support Analyst
TATA Consultancy Services - Nielsen
06.2018 - 12.2019
Trainee
TATA Consultancy Services
01.2018 - 05.2018
MBA - Operations Management, Strategy Implementation
Indian Institute of Management Kozhikode
M.E - Industrial Engineering
PSG College of Technology
B.Tech - Mechanical Engineering
Karunya Institute of Technology
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