THULASI KRISHNA.T
BANGALORE
Summary
Proactive professional with a strong ability to adapt to new challenges. Demonstrated problem-solving skills and a history of building effective relationships with clients and team members. Committed to driving team success and delivering positive outcomes.
Overview
8
8
years of professional experience
Work History
Regional Manager
Lenskart.com
Bangalore
2025.03 - Current
- Drove operations across 200 stores, enhancing sales growth and customer satisfaction.
- Achieved a rise in Net Promoter Score from 80% to 95% via service initiatives.
- Executed comprehensive audits of stores and eye tests, ensuring necessary corrective measures.
- Facilitated successful new store openings, reaching break-even points on schedule.
- Designed training programs for Cluster Managers, Store Managers, and Optometrists.
- Partnered with HR and Central Operations to improve execution efficiency.
- Utilized regional sales analysis to inform strategic planning efforts.
- Addressed manpower challenges through recruitment initiatives with optometry colleges.
- Led regional teams to enhance customer experience in retail locations.
- Developed strategic plans to improve sales and market presence.
- Managed inventory and supply chain operations across multiple stores.
- Trained and mentored staff to uphold service standards and performance.
- Oversaw budgeting and financial planning for regional operations.
- Implemented new technologies to streamline operational processes in stores.
- Handled human resource concerns and established plans to handle issues consistently and efficiently.
- Resolved conflicts between customers and employees within the region.
- Aligned procedures and protocols with changing business demands.
- Cultivated and maintained solid partner relationships to drive mutually beneficial collaboration and bottom-line profits.
Cluster Optometrist Manager
Lenskart
Bangalore
2023.01 - Current
- Drove year-over-year sales growth of 15% through effective leadership across 30+ stores.
- Streamlined operational processes, enhancing efficiency by 50% while achieving all targets.
- Implemented training program that significantly boosted sales productivity across store operations.
- Conducted data analysis using key performance indicators to uncover growth opportunities.
- Led operations with employee attrition below 3%, ensuring performance stability.
- Conducted interviews and onboarding for new talent to enhance workforce capabilities.
Senior Optometrist
Titan Eye plus
2022.06 - 2022.12
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Consultant Optometrist
Narayana Nethralaya
Bangalore
2021.02 - 2022.06
- Conducted comprehensive eye examinations for diverse patient populations.
- Diagnosed and managed ocular diseases using advanced diagnostic tools.
- Educated patients on eye health, preventive care, and treatment options.
Consultant Optometrist
Optic Nest Opticians (Clear vision)
Bangalore
2020.03 - 2021.02
Consultant Optometrist (Part time)
Grand Vision Opticians
Bangalore
2018.08 - 2020.03
Internship - Optometry Internship
Kolar
2017.10 - 2018.03
Education
MBA - Systems and Operations management
Jain University
Bangalore2026-01
Master of Optometry -
Sri Devaraj URS University
Kolar09.2020
Bachelor of Optometry -
Sri Devaraj URS University
Kolar09.2017
Intermediate -
SDC PU College
Mulbagal01.2014
Matriculation -
Magnolia High School
Mulbagal01.2012
Skills
- Regional P&L management and revenue growth
- Multi-store operations management
- Compliance standards and audits
- Data analysis and reporting
- Customer relationship management
- Optometry quality governance
- Leadership and coaching development
- SOP implementation and compliance
Accomplishments
- Awarded as a Best Cluster Optometrist manager in Lenskart
- Awarded as a Best Optometrist in Titian eye plus
- Trained for NABH (National Accreditation Board for Hospital and Healthcare Providers)
- 3rd & 6th State Level CME Conducted by Karnataka Optometric Association
- Attended many community and corporate eye camps, awareness and screening survey
- Attended workshop CONVERGE 2020 Conducted by ALO
Disclaimer
I hereby ensure, that the information mentioned above are true to my knowledge. Also, I assure that if I get an opportunity to work in your esteemed hospital, I will work to my best and sincerity.
Organization Membership
Optometry council of India, Reg.No.12 2022 5381
Research
Comparison of cycloplegic & subjective refraction in children, Kolar, Karnataka
Timeline
Regional Manager
Lenskart.com
2025.03 - Current
Cluster Optometrist Manager
Lenskart
2023.01 - Current
Senior Optometrist
Titan Eye plus
2022.06 - 2022.12
Consultant Optometrist
Narayana Nethralaya
2021.02 - 2022.06
Consultant Optometrist
Optic Nest Opticians (Clear vision)
2020.03 - 2021.02
Consultant Optometrist (Part time)
Grand Vision Opticians
2018.08 - 2020.03
Internship - Optometry Internship
2017.10 - 2018.03
MBA - Systems and Operations management
Jain University
Master of Optometry -
Sri Devaraj URS University
Bachelor of Optometry -
Sri Devaraj URS University
Intermediate -
SDC PU College
Matriculation -
Magnolia High School