TIASHA BISWAS
Kolkata
Summary
Seeking a challenging position in a reputed organization where I can learn new skills, expand my knowledge base and leverage my learnings. To get an opportunity where I can make the best of my potential, communication skill and contribute to the organization's growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Relations Executive
Fairfield By Marriott Hyderabad
Hyderabad
01.2025 - Current
- Welcomed guests with warmth and professionalism at a leading hotel chain.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Provided information on hotel amenities, services, and local attractions to guests.
- Handled check-in and check-out processes with attention to detail and efficiency.
- Supported team members during peak times to maintain smooth operations.
- Supported VIP guests and kept hotel staff apprised of specific requests.
Front Office Associate
Sheraton Grand Palace Indore
11.2022 - 08.2023
- Handling the entire AYS as a sole person.
- I have learned and taken group check-ins.
- Check in and check out of both FITS and group guests.
- Handling Cashier Shifts.
- Making of PCVs, due backs.
- I have handled all the front desk tasks.
- I have also been told about the basics of Guest Relations tasks.
- Handled some concierge-related tasks as well.
- Greeted and welcomed guests at the front desk with professionalism.
Front Office Supervisor
Wow Crest IHCL Seleqtions Hotel
09.2022 - 12.2022
- Teaching my associates, and supporting them.
- Being the shift in charge.
- Handling cashiering and all other front desk duties.
- Group Handling.
- In charge of getting feedback and achieving targets.
- Daily process of check-ins and check-outs.
- Managed staff schedules, optimizing coverage during peak service hours.
- Supervised front desk operations, ensuring smooth guest check-in and check-out processes.
Education
Aviation, Hospitality & Travel -
Frankfinn Institute of Air Hostess Training
Kolkata01.2022
Senior Secondary -
National Institute of Open Schooling
New Delhi01.2021
Secondary -
National Institute of Open Schooling
New Delhi01.2018
Skills
- Proficient in MS Word and Excel
- Attention to detail
- Time management
- Guest satisfaction focus
- Front desk operations
Certification
- Associate of the Month, January 2023
- Executive of the Month, June 2025
Personal Qualifications
- 2022, Frankfinn Institute of Air Hostess Training, Kolkata, Aviation, Hospitality & Travel, Completed
- 2021, National Institute of Open Schooling, New Delhi, Senior Secondary, PASS
- 2018, National Institute of Open Schooling, New Delhi, Secondary, PASS
Languages
Bengali, English, Hindi
Personality Traits
- Attentive towards work
- Positive Attitude towards all challenges
- Fluent Communication skill
- Punctual
- Loyal & Ethical
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Guest Relations Executive
Fairfield By Marriott Hyderabad
01.2025 - Current
Front Office Associate
Sheraton Grand Palace Indore
11.2022 - 08.2023
Front Office Supervisor
Wow Crest IHCL Seleqtions Hotel
09.2022 - 12.2022
Aviation, Hospitality & Travel -
Frankfinn Institute of Air Hostess Training
Senior Secondary -
National Institute of Open Schooling
Secondary -
National Institute of Open Schooling