TIASHA DAS
Kolkata
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
Languages
4
4
years of professional experience
Work History
Assistant manager
HDFC Bank Ltd
10.2025 - 01.2026
- Maintain and strengthen long-term relationships with existing and new customers to ensure high levels of satisfaction and retention.
- Understand customer financial needs and recommend suitable banking products such as savings accounts, fixed deposits, loans, credit cards, and insurance.
- Resolve customer queries and complaints promptly, ensuring effective problem resolution and service excellence.
- Maintain accurate and up-to-date customer information in bank systems in compliance with KYC and regulatory norms.
- Achieve assigned sales targets through cross-selling and up-selling of bank products and services.
- Coordinate with internal teams to ensure smooth processing of customer requests and transactions.
- Ensure adherence to bank policies, compliance standards, and operational guidelines.
System Associate
Infosys Limited
10.2021 - 09.2023
- Analyzed customer data to optimize marketing campaigns resulting in a 25% increase in sales.
- Work with Apple as a client. Validate data for Apple sales.
- Extracted 150 different tables and created summary statistics for data understanding.
- Compare Data between Tera Data and Snowflakes and identify the error Data.
- Validate data using python in PyCharm to identify the correct data given by the client.
- Created visualizations and reports to communicate data insights to clients.
Education
Bachelor of Computer Application -
Maulana Abul Kalam Azad University of Technology
Kalyani, India 04.2001 -
Skills
Java
Python
Data Visualisation
SQL
C
Accomplishments
- DATA MIGRATION PROJECT
- Developed interactive visualisation that increase understanding of data insights and facilitated decison.
STRENGTH
- Data Analysis
- Analyse and interpreted data to drive business decisions resulting in a 15% increase in revenue
- Problem Solving
- Developed solution to complex problem in a team setting resulting in increased efficiency by 20%
- Attention to Details
- Ensured accuracy in data collection and analysis resulting in error reduction by 25%
Timeline
Assistant manager
HDFC Bank Ltd
10.2025 - 01.2026
System Associate
Infosys Limited
10.2021 - 09.2023
Bachelor of Computer Application -
Maulana Abul Kalam Azad University of Technology
04.2001 -