Tiasha Moitra

Heading the delivery operations and strategy of a multimillion-dollar tech vertical at Great Learning, being delivered across locations in India.

Leading and training a team in delivering a high-quality learning experience and career success for over 2,000 individuals.

Implemented cost-cutting measures and process improvements to improve revenue collection by 13%.

Improved customer management strategies and achieved the highest customer satisfaction rating for program delivery.

Conducted cross-functional training to improve sales and marketing processes, and improve product awareness.

Designed, implemented, and monitored new workflows, policies, and procedures to streamline operations and ensure team KPIs are met.

Developed data collection and analysis mechanisms to track the impact of process changes.

Developed and executed a comprehensive internal communications strategy, leading to a 45% increase in employee engagement by curating high-quality content and managing multiple communication channels and pods.

Headed delivery operations for an AI program geared towards CEOs and CXOs.

Develop and implement divisional goals, objectives, procedures, and reports that facilitate operational efficiency, high quality, and productivity levels in line with organizational goals and objectives.

Work with cross-functional teams, including Sales, Product, Marketing, and Customer Success, to improve the customer experience.

Led and trained a team in delivering a premium customer learning experience, and meeting team KPIs.

Was responsible for analyzing large amounts of retail sales data, historical patterns, and buying behaviors of customers to help management make business decisions.

Responsible for presenting statistical results in the form of reports and presentations to the client, as well as providing recommendations to optimize their business model.

Responsible for the creation of a weather-based energy pricing model, product development and design, as well as the weekly production of reports for clients.