TILAK GORRILU

Associate

Microsoft, Cisco

01.2012

R2 (, Certified Solutions, ) from IIHT Visakhapatnam
CCNA routing and switching (, Certified Network Associate) from IIHT Visakhapatnam
RHCSA (Red Hat Certified System Administrator 124, 134) from IIHT
Roles & Responsibilities of CA&S Solution
Identifying all the system parts and assembling system
Installing and configuring of windows 98, 2000, XP, Win7-8 &10, Ubuntu, Linux, and 2012 Server R2
Troubleshooting system using software tools and logic
Understanding networking architecture and constructing the network
Installing ADDS, DNS, DHCP, terminal service disk administrator
Troubleshooting of Industrial PC & Desktop PC
Knowledge about URL filtering to permit only desired access
Follow up with the vendor calls and timely escalate to next level when there is no update in predefined timeline
Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches
Roles & Responsibilities of Brandix
Installing and Troubleshooting MS office-related issues remotely
Looking after McAfee Endpoint Protection Antivirus client connectivity issues, Virus definition updates, and policy updates
Ensuring that all the clients are compliant with per latest security updates released by Microsoft
Troubleshooting application and package deployment issues on client machines
Installing McAfee DLP agent on each client for data security
Handling issues related to User profiles, browsers, FTP access issues, and other desktop/laptop issues using remote troubleshooting tools like MSRA (Microsoft Remote Assistance), and SCCM (Microsoft System Center Configuration Manager) remote control
Perform password reset and user account unlocks in AD and in the business-critical application as per agreed SLAs
Configuring, maintaining, and managing network and local Printers, troubleshooting print-related issues
Creating, maintaining, and managing Network share folders, and troubleshooting if any access issue is reported by the end-user
Software troubleshooting (Thin Client, Dell, and Other Laptops)
Testing of new Software’s / Hardware’s / Upgrades / Patches / Service Packs in the test environment to ensure that the production is not affected
Logging a case with support vendors (hardware/software) and tracking it till closure within the timeliness committed to the client
Analyse issues/requests and assign them to the next-level team for further support
Effectively communicating with other team members, technical teams, and end-users to reach SLAs
Maintenance of LAN Network, HUB, and troubleshooting LAN problems
Cabling & crimping for systems, hubs, switches & routers
Troubleshooting Hardware Devices like systems, Printers, and Scanners
Assembling & dissembling components during troubleshooting pc
(Motherboards, hard disks, rams, DVD Drives, etc..
Roles & Responsibilities of IDA AUTOMATION
Identifying all the system parts and assembling system
Installing and configuring of windows 98, 2000, XP, Win7-8 &10, Ubuntu, Linux, and 2012 Server R2
Troubleshooting system using software tools and logic
Understanding networking architecture and constructing the network
Installing ADDS, DNS, DHCP, terminal service disk administrator
Troubleshooting of Industrial PC & Desktop PC
Knowledge about URL filtering to permit only desired access
Follow up with the vendor calls and timely escalate to next level when there is no update in predefined timeline
Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches
Basic configuration of switch, Changing VLAN for switch port
Providing a guest internet access to visitor
Configuration of vlan trunking protocol, Inter vlan routing
Taking care VPN server, configuration of VPN (Pritunl, Open VPN)
Adding user and deletion in Active Directory
Monitoring and maintaining systems and networks and servers
Monitoring support tickets and handling escalations
Upgrading, installing and configuring new hardware and software to meet company objectives
Creating user accounts and performing access control
Performing diagnostic tests and debugging procedures to optimize computer systems
Maintain SQL Database backups and restore files in another IT System
Managing network Switches &Wireless Access points and Sonic Wall Firewall
Maintain and support the company’s LAN and WAN environments
Resolved network-related issues
Resolving network connectivity and file sharing-related problems
Configure and Manage Hyper-V and FTP Servers
Maintaining user creation forms and deletion forms for auditing purposes
Updating Patches in Non-Production servers and Production servers
Manage cloud servers in OVHCloud & scale-way Portal
Communicate with Vendors for Database application related issues
Professional Skill: -
Identifying all the system parts and assembling the system
Installing and configuring windows XP, Win7-8,10&11, and Ubuntu & other Linux Flavors
Repairing peripherals Like Printer, Scanner, etc
Troubleshooting system using software tools and logic
Repairing Laptops, Desktops & Servers
Understanding networking architecture and constructing the network
Installing 2003,2008,2012,2016&2019 server
Installing of ADDS (Active Directory Domain Services
Installing Cisco UCS AD (Unified Computing System)
Installing DNS Server (Domain Name System) in windows server 2012-2019
Installing WDS Server (Windows Deployment Services) in windows server 2012-2019
Installing Own VPN server by using an Ubuntu Machine
Installing DHCP Server (Dynamic Host Configuration Protocol) in windows server 2012-2019
Installing WSUS server (Windows Server Updates Services) in windows server 2012-2019
Installing MDT Server (Microsoft deployment tool kit) in windows server 2012, 2019
Installing Hyper-V server in 2012-2019 Windows server
Installing own FTP Server
Installing Bit-Locker Server with inter link to ADDS
Installing Firewall (Pf-sense (own build), & Sonic-Wall)
Installing SSMS (SQL Server Management Studio)
Troubleshooting of Industrial PC & Desktop PC and Servers
Knowledge about URL filtering to permit only desired access
Follow up with the vendor calls and timely escalate to the next level when there is no update in the predefined timeline
Helps install local area network cabling systems and equipment such as network interface cards, hubs, and switches
Basic configuration of the switch, router, firewall, etc

Summary

Overview

Work History

Network Support

Desktop Support

Roustabout

Marketing Executive

Associate

Skills

Additional Information

Timeline

Network Support

Desktop Support

Associate

Roustabout

Marketing Executive

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