Tina Prodhan
Siliguri
Summary
Accomplished Senior Executive with a proven track record at HDFC ERGO General Insurance Company, enhancing sales revenue through innovative management and operational leadership. Excelled in team building and market research, achieving significant sales goals. Skilled in problem-solving and adaptability, mentoring teams towards surpassing targets with a strategic approach to market trends.
Overview
12
12
years of professional experience
Work History
Senior Executive
HDFC ERGO General Insurance Company
12.2022 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Area Sales Executive
Quess Corp
05.2021 - 12.2022
- Monitored sales team performance, analyzed sales data, and reported information to area managers.
- Analyzed sales data and kept up to date with market trends.
- Trained and mentored junior sales representatives to improve their skills and overall performance.
- Increased territory sales by implementing effective sales strategies and building strong customer relationships.
Sales Promoter
Lenovo
06.2020 - 05.2021
- Built relationships with customers to encourage repeat business.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Passenger Service Agent
Bird Worldwide Flight Services
12.2017 - 07.2020
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
- Participated in regular training sessions covering topics such as safety regulations compliance updates or changes in company policies.
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
- Improved boarding efficiency by guiding passengers through airport processes and providing clear instructions.
- Assisted passengers in navigating customs procedures smoothly and efficiently.
- Trained new employees on company procedures and best practices, contributing to an overall improvement in team performance standards.
- Contributed to overall positive workplace culture by maintaining a friendly, helpful demeanor and demonstrating effective teamwork with colleagues.
Sales Promoter
Samsung Electronics
06.2012 - 12.2017
- Identified product features to promote in ad campaign.
- Worked within retail environments to boost product awareness, meeting, and exceeding established sales goals.
- Resolved customer issues and concerns by listening attentively, identifying root issue, and implementing best resolution possible.
Education
Bachelor of Arts - Arts
04-2012
Skills
- Operational leadership
- Innovation management
- Team building
- Adaptability
- Problem-solving aptitude
- Market Research
- Operational management
Languages
Hindi
Upper intermediate (B2)
English
Upper intermediate (B2)
Bengali
Advanced (C1)
Nepali
Advanced (C1)
Timeline
Senior Executive - HDFC ERGO General Insurance Company
12.2022 - Current
Area Sales Executive - Quess Corp
05.2021 - 12.2022
Sales Promoter - Lenovo
06.2020 - 05.2021
Passenger Service Agent - Bird Worldwide Flight Services
12.2017 - 07.2020
Sales Promoter - Samsung Electronics
06.2012 - 12.2017
University of North Bengal - Bachelor of Arts, Arts
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