AMIT KUMAR
GORAKHPUR
Summary
Performance-oriented professional resourceful the field and systematically improving procedures to achieve targets and maintain agile, responsive business operations. Diplomatic leader with exceptional planning, organizational and management abilities.
Overview
9
9
years of professional experience
Work History
Senior Executive
Flipkart.com
Gorakhpur
04.2018 - Current
- Take care about all Hub operation.
- Handle employees 40 plus in Hub. Take care about All DH cash & Petty cash. Handle 2500 plus shipments . Take care about RTO Supply .
- Hand held knowledge of key matrices like Conversion, Customer Satisfaction (C.SAT),Fake & Escalation Manage all operation Documents & Send daily reports to my concern AM .
- Having great knowledge in handling the customer escalations and to close that within the TAT or a given time frame .
- Work effectively with and support the management team to develop the Global Match business .
- Managing overall Last mile Logistic Process and customer experience matrix .
- Processes to improve the operation including the use of technology. Ensure operations are executed in compliance with established standard work instructions, training plans,layered process audit and controlled documentation processes.
- Manage cost target results to established standards
Supervisor`
Ecom Express
Gorakhpur
01.2016 - 06.2017
- · Handling Hub Operations of E commerce, based at Gorakhpur city in UP. Responsible for smooth operations process. Also tracking for deliveries in entire Gorakhpur city related to e commerce business.
- · Responsible for all the operational activities, handle the team along with the Operation Executive.
- · Independently handling general activities of operation for Gorakhpur city Offices such as Delivery, Pickups & EOD reports updating.
Education
PG Diploma in Computer Hardware And Networking -
Govt. Polytechnic Ghaziabad
Ghaziabad06-2012
Bachelor of Arts -
DDU Gorakhpur University
Gorakhpur06-2010
Skills
- Operational management
- Logistics coordination
- Customer satisfaction
- Team leadership
- Performance metrics
- Problem solving
- Strategic planning
- Employee training
- Organizational skills
- Adaptability and flexibility
- Problem-solving
- Operational leadership
- Teamwork and collaboration
- Multitasking capacity
Languages
Hindi
First Language
English
Elementary (A2)
A2
Timeline
Senior Executive
Flipkart.com
04.2018 - Current
Supervisor`
Ecom Express
01.2016 - 06.2017
PG Diploma in Computer Hardware And Networking -
Govt. Polytechnic Ghaziabad
Bachelor of Arts -
DDU Gorakhpur University
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