Summary
Overview
Work History
Education
Skills
Awards
Disclaimer
Personal Information
Timeline
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Tina Raj

Tina Raj

Technical Customer Support Engineer
Bangalore,Karnataka

Summary

Results-driven Customer Support Expert specializing in HP products, with a proven track record of driving organizational efficiency through innovative ideas. Skilled in team development, mentorship, and coaching, with expertise in crafting and executing effective Support Strategies. Committed to staying current with industry trends and leveraging knowledge to advise clients on best practices and cutting-edge solutions.

Overview

6
6
years of professional experience
6027
6027
years of post-secondary education

Work History

Technical Support Engineer

HP
Bengaluru
01.2023 - Current
  • Coordinated on-site visits and CE deployments for efficient issue resolution
  • Managed part ordering and email communications for ad-hoc requests
  • Ensured timely follow-ups on pending issues through meticulous case management
  • Optimized resource allocation by assigning work orders to CEs based on location
  • Delivered exceptional technical support to global customers, resolving complex queries
  • Troubleshooted critical issues, providing hardware recommendations and solutions

Customer Support Engineer

JoulesToWatts
Bengaluru
01.2019 - 01.2023
  • Specialized in Technical Strategies and handling high-end PCs and laptops
  • Configured and troubleshot PCs, laptops, and accessories for IT-enabled companies
  • Demonstrated expertise in planning, analysis, and implementation to ensure seamless processing environments

Education

B’com - Bachelor in Applied Commerce

Indian Virtual University For Peace And Education
Bangalore
10.2013

Pre University - Higher Grade Qualification

Indian Council For Professional Education Mission
Bangalore
05.2008

Secondary Grade - Secondary Education

Indian Council For Professional Education Mission
Bangalore
04.2005

Skills

PC and laptop hardware components and parts

Technical support and troubleshooting

Configuration and deployment of PCs and laptops

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Awards

  • Stack Topper Award, 2024
  • Customer Champ, 2023
  • Customer Award, 2022

Disclaimer

I hereby declare that the above-furnished information is true to the best of my knowledge.

Personal Information

  • Husband's Name: Mr. S. Mahendra Raju
  • Date of Birth: 01/15/YY
  • Marital Status: Married

Timeline

Technical Support Engineer

HP
01.2023 - Current

Customer Support Engineer

JoulesToWatts
01.2019 - 01.2023

B’com - Bachelor in Applied Commerce

Indian Virtual University For Peace And Education

Pre University - Higher Grade Qualification

Indian Council For Professional Education Mission

Secondary Grade - Secondary Education

Indian Council For Professional Education Mission

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Tina RajTechnical Customer Support Engineer