Tina Maria Hogg
Sales Representative
Hyderabad
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Well Versed at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Sales Representative
Dell International Services
Hyderabad
09.2018 - 10.2022
- Increased sales by offering advice on purchases and promoting additional products to the customers of various regions through various modes.
- Reach out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Achieved monthly sales goals by promoting product benefits and enrolling new customers.
- Took initiative to work new projects in enhancing the sales of the brand and to bring value to customer experience
- Collaborated with team members to achieve target results and provided assistance in time of need to the peers and new joinees .
Customer Service Representative
HSBC HD direct
Hyderabad
02.2017 - 09.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
Education
SSC -
St Ann's High School
Secunderabad 04.2001 -
Intermediate - CEC
GURUSWAMY WOMENS CHRISTIAN JUNIOR COLLEGE
Secunderabad 06.2014 - 06.2016
Bachelor of Arts - English Literature
B R Ambedkar Open University
Hyderabad 06.2016 - 06.2019
Skills
Persistent Problem-solver
Hobbies
Trying out New recipes
Traveling and exploring new places
Timeline
Sales Representative
Dell International Services
09.2018 - 10.2022
Customer Service Representative
HSBC HD direct
02.2017 - 09.2018
Bachelor of Arts - English Literature
B R Ambedkar Open University
06.2016 - 06.2019
Intermediate - CEC
GURUSWAMY WOMENS CHRISTIAN JUNIOR COLLEGE
06.2014 - 06.2016
SSC -
St Ann's High School
04.2001 -
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