Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Tinku Patel

Tinku Patel

Vadodara

Summary

Project management professional with extensive experience at Innova Solutions, specializing in stakeholder engagement and process optimization. Expertise in Power BI reporting and risk management drives continuous improvement initiatives, ensuring compliance and operational efficiency. Proven ability to lead cross-functional teams to achieve strategic objectives and deliver measurable results.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Deputy Manager – PMO & MIS

Innova Solutions
Vadodara
07.2023 - Current
  • Outlined detailed project plans, including timelines, milestones, and resource allocation.
  • Conducted User Acceptance Testing (UAT), documented findings, and shared feedback prior to production releases.
  • Facilitated stakeholder meetings by preparing structured agendas and driving discussions to align on project goals.
  • Captured and tracked action items, decisions, and meeting recaps to ensure accountability and follow-through.
  • Documented current processes and identified improvement opportunities to enhance operational efficiency.
  • Designed future-state process flows and automated manual tasks to reduce turnaround time.
  • Managed reporting and dashboards for senior leadership using Visio and Power BI.
  • Created audit-ready documentation and process review checklists to support compliance and governance.
  • Coordinated projects and ensured timely completion of deliverables.
  • Developed process improvements to enhance operational workflows.
  • Collaborated with cross-functional teams to support strategic initiatives.
  • Facilitated communication between departments to streamline operations.
  • Maintained records of all operational activities for future reference.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Communicated project status updates to stakeholders and executive leadership regularly

Lead PMO

Collabera Technologies Pvt. Ltd.
02.2019 - 07.2023
  • Directed governance meetings, delivering performance reports with comprehensive trend analysis.
  • Collaborated with VP to optimize end-to-end processes in Payroll, Procurement, and Compliance.
  • Developed real-time dashboards in Power BI for tracking business performance metrics.
  • Managed internal audits to ensure compliance with ISO 9001:2015 and ISO 27001:2013 standards.
  • Led cross-functional projects focused on continuous improvement and client feedback across India.

Quality Team Lead

Infosys BPM Limited
Jaipur
12.2017 - 02.2019
  • Oversaw transition and steady-state phases for client engagements to ensure smooth operations.
  • Implemented quality control frameworks, including SLA management and FMEA analysis.
  • Conducted root cause analysis and developed corrective action plans for escalated issues.
  • Facilitated stakeholder reviews and performance meetings to enhance client relationships.

Senior Quality Analyst

American Info Source Pvt. Ltd.
07.2017 - 12.2017
  • Established quality frameworks and standardized processes across departments for enhanced efficiency.
  • Developed and implemented comprehensive quality assurance protocols and procedures.
  • Conducted regular internal audits to identify and address non-conforming issues.
  • Collaborated with cross-functional teams to resolve quality concerns promptly.
  • Performed risk assessments to identify potential quality issues and devised mitigation strategies.
  • Supported KPI tracking, providing actionable insights for continuous improvement.
  • Coordinated activities across departments regarding product release decisions to ensure compliance.

Industry Analyst & Quality Leader

Tata Consultancy Services Ltd.
02.2012 - 06.2017
  • Managed client communications and risk mitigation strategies during production phases.
  • Led product research and data coding for Spanish and Portuguese markets.
  • Ensured compliance with project standards while supporting issue resolution within teams.
  • Analyzed data sets to identify trends, enhancing informed decision-making processes.
  • Collaborated with cross-functional teams to improve data collection efficiency.
  • Developed reports that effectively presented findings and insights to stakeholders.
  • Conducted quality assurance checks, upholding high data integrity standards.
  • Assisted in strategic initiative development based on insightful data analysis results.

Education

Bachelor of Science -

M.S. University of Vadodara
Vadodara, Gujarat
04.2010

Skills

  • Project planning and execution
  • Stakeholder engagement and governance
  • Process optimization and automation
  • Risk management and analysis
  • KPI and SLA monitoring
  • Power BI and advanced reporting
  • ISO compliance and auditing
  • Team leadership and collaboration

Certification

  • CQI & IRCA Lead Auditor – ISO 9001:2015 (Quality Management System) – BSI
  • CQI & IRCA Lead Auditor – ISO/IEC 27001:2013 (Information Security Management System) – BSI
  • Six Sigma Green Belt Certification

Accomplishments

  • Star Performer – Collabera: Led successful ISO 9001:2015 certification project.
  • Top Performer – Collabera: Delivered impactful process gap analysis and solutions.
  • Blaze – True Value Addition – Collabera: Recognized for process improvement initiatives.
  • Rising Star & Extra Miler – Infosys BPM: Excellence in service quality and client transition.
  • Nielsen Gold Award – TCS: Outstanding process documentation.
  • Star of the Quarter – TCS: Consistent high-quality client deliverables.

Timeline

Deputy Manager – PMO & MIS

Innova Solutions
07.2023 - Current

Lead PMO

Collabera Technologies Pvt. Ltd.
02.2019 - 07.2023

Quality Team Lead

Infosys BPM Limited
12.2017 - 02.2019

Senior Quality Analyst

American Info Source Pvt. Ltd.
07.2017 - 12.2017

Industry Analyst & Quality Leader

Tata Consultancy Services Ltd.
02.2012 - 06.2017

Bachelor of Science -

M.S. University of Vadodara

Similar Profiles

  • Hetal Parikh

    Hetal ParikhHetal Parikh

    EXECUTIVE ASSISTANT TO CRO at Innova SolutionsEXECUTIVE ASSISTANT TO CRO at Innova Solutions

  • Marc R. Waring

    Marc R. WaringMarc R. Waring

    Delivery Manager at Innova SolutionsDelivery Manager at Innova Solutions

  • ANJALI CHHABRIA

    ANJALI CHHABRIAANJALI CHHABRIA

    Financial Operation Specialist at Innova SolutionsFinancial Operation Specialist at Innova Solutions

  • Mariah Jones

    Mariah JonesMariah Jones

    Customer Service Representative III at Innova SolutionsCustomer Service Representative III at Innova Solutions

  • Brijesh Patel

    Brijesh PatelBrijesh Patel

    Senior Manager- Key Accounts and Institution Busin at Himalaya Wellness CompanySenior Manager- Key Accounts and Institution Busin at Himalaya Wellness Company

CREATE PROFILE
Tinku Patel