Insightly
Tinu John Simon
Sales Admin and Customer Service
Bangalore
Summary
Experienced with customer service and sales support. Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.
Overview
13
13
years of professional experience
4
4
Languages
Work History
Sales Assistant Cum Customer Grievance
Ucartz Online Pvt. Ltd.
08.2024 - Current
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Assisted in planning and execution of seasonal sales events, drawing in large crowds.
- Monitored sales trends to advise management on potential inventory adjustments.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Sales Administrator
Tax Goddess Business Services PC
03.2021 - 07.2024
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Analyzed sales data to identify trends and areas of improvement, providing insightful reports to the sales team for strategic planning.
Sales Coordinator
Ucartz Online Private Limited
06.2019 - 02.2021
- Provided expert technical support and executed troubleshooting procedures, collaborating closely with technical and relevant teams to swiftly resolve issues, reducing customer complaints.
- Conducted exhaustive research to discern optimal service providers based on diverse client requirements.
- Cultivated and nurtured positive customer relationships, directing the sales process to achieve outstanding results.
- Communicated with customers through multiple channels, including email, phone, and live chat, adeptly addressing their requests, needs, and concerns.
Operations Manager
Singh & Simon Vittles Private Limited
10.2017 - 06.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed logistics and distribution operations, ensuring seamless and efficient processes, leading to a reduction in shipping errors.
- Devised dynamic marketing strategies and formulated innovative sales plans to propel business growth.
- Monitored procurement, resource allocation, and vendor management, ensuring product relevance and cost efficiency, reducing procurement costs.
- Analyzed the overall budget, optimizing resource allocation for maximum efficiency.
- Implemented impactful measures to elevate the quality of customer services, adeptly handling escalations.
Accountant Cum Administrator.
St. Jude’s English Academy
11.2012 - 01.2015
- Handled day-to-day accounting processes.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
Education
MBA - Logistics And Supply Chain Management
Lovely Professional University
Punjab, India08-2017
Master of Arts - Banking And Finance
Madurai Kamaraj University
Kerala, India12-2014
Bachelor of Arts - Commerce, Taxation
St. John’s College, Anchal
Kerala, India06-2012
Skills
Customer needs assessment
Team collaboration
Task prioritization
Relationship building
Complex Problem-solving
Upselling strategies
Customer relationship management
Customer service
Multitasking Abilities
Software
Salesforce
Perfex CRM
Team Logger
Slack
Interests
Badminton
Travelling
Timeline
Sales Assistant Cum Customer Grievance
Ucartz Online Pvt. Ltd.
08.2024 - Current
Sales Administrator
Tax Goddess Business Services PC
03.2021 - 07.2024
Sales Coordinator
Ucartz Online Private Limited
06.2019 - 02.2021
Operations Manager
Singh & Simon Vittles Private Limited
10.2017 - 06.2019
Accountant Cum Administrator.
St. Jude’s English Academy
11.2012 - 01.2015
MBA - Logistics And Supply Chain Management
Lovely Professional University
Master of Arts - Banking And Finance
Madurai Kamaraj University
Bachelor of Arts - Commerce, Taxation
St. John’s College, Anchal
Similar Profiles
Nitin Vishnu GaddamNitin Vishnu Gaddam
Branch Manager at Naaptol Online shopping Pvt Ltd (A D Home Products Pvt Ltd)Branch Manager at Naaptol Online shopping Pvt Ltd (A D Home Products Pvt Ltd)
SYED HASAN MEHDISYED HASAN MEHDI
IT Consultant at MINISTRY OF INFORMATION & BROADCASTING (under ADG Online Solution Pvt Ltd)IT Consultant at MINISTRY OF INFORMATION & BROADCASTING (under ADG Online Solution Pvt Ltd)
Arya VatsArya Vats
Corporate Sales Manager at Book Eventz (Urban Online Services Pvt Ltd)Corporate Sales Manager at Book Eventz (Urban Online Services Pvt Ltd)
V S S R K RAJU KATARIV S S R K RAJU KATARI
Senior Analyst at CapgeminiSenior Analyst at Capgemini
Naveen Kumar Reddy BandreNaveen Kumar Reddy Bandre
Staff Technical Program Manager at Trellix Software India Private Limited (Formerly McAfee), BangaloreStaff Technical Program Manager at Trellix Software India Private Limited (Formerly McAfee), Bangalore