Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Hobbies and Interests
Languages
References
Timeline
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Tinuja Ramalingan

Tinuja Ramalingan

Coimbatore

Summary

Dynamic professional with a proven track record at Intelligent Life INC, excelling in communication and client acquisition. Adept at managing customer relationships and driving satisfaction through effective problem-solving. Demonstrated management expertise as a Centre Manager, enhancing sales and lead conversions while fostering team collaboration. Passionate about delivering exceptional service and results.

Overview

8
8
years of professional experience

Work History

Customer Support representative

Intelligent Life INC
Las Vegas
08.2022 - 01.2024
  • Responding to customer inquiries via phone, email, chat, or social media in a professional and timely manner.
  • Providing information about products or services, including pricing, features, and availability.
  • Assisting customers with placing orders, tracking shipments, processing returns, and resolving billing issues.
  • Troubleshooting technical problems or product/service-related issues and providing appropriate solutions or escalating to the relevant department if necessary.
  • Handling customer complaints or escalations with empathy and a focus on finding a resolution that meets the customer's needs.
  • Maintaining accurate records of customer interactions and transactions in the company's database or CRM system.

Founding Team Member

Acres & Produce
Coimbatore
03.2020 - 08.2022
  • Established and Co-Founded Acres & Produce, a farm-to-home model focused on sourcing fresh vegetables directly from farmers and delivering them to urban apartment communities.
  • Farmer Network Development: Built strong relationships with local farmers, ensuring ethical sourcing, fair pricing, and consistent quality of produce.
  • Supply Chain & Operations Management: Streamlined the end-to-end supply chain — from farm collection, quality checks, packaging, to last-mile delivery — ensuring freshness and timely distribution.
  • Customer Engagement: Managed customer relations, handled feedback, and implemented improvements to maximize customer satisfaction and retention.

Centre Manager

Gearup Juniors Pvt. Ltd
Bangalore
05.2019 - 03.2020
  • Worked as a Program Manager to manage the entire curriculum and lesson plans to be delivered in the most effective way, headed a group of 3 instructors guiding them to teach their best classes.
  • Promoted to be the Centre Manager to handle the sales and revenue of the company by understanding the customer requirement and meeting customer expectations and resulting in lead conversions.

Yoga Instructor

Self-employed
Bangalore
02.2017 - 05.2019
  • Executed innovative five-step wellness module tailored for working women.
  • Facilitated goal-setting sessions to clarify health and wellness objectives.
  • Promoted daily journaling practices for mindful reflection and emotional awareness.
  • Delivered personalized coaching sessions aligned with individual goals.
  • Utilized customized tracking tools to monitor adherence during weekdays.
  • Provided continuous support, motivating individuals through challenges encountered.

Graduate Trainee

Congnizant Technology Solutions
Coimbatore
08.2016 - 01.2017
  • Supported management and maintenance of internal CRM systems for employee data and service tracking.
  • Resolved employee queries related to CRM processes, ensuring data accuracy and timely responses.

Education

HR Management & Analytics - HR Management and Analytics

The Indian Institute of Management Kozhikode (IIM Kozhikode)
11.2023

RYT 200 Hrs -

Yoga Dharshanam
Mysore
07.2018

Bachelor of Computer Applications -

PSG College of Arts and Science
Coimbatore
03.2016

12th and 10th std -

St.Joseph's Convent
Coonoor
03.2012

Skills

  • Communication skills
  • Interpersonal effectiveness
  • Management expertise
  • Teaching proficiency
  • Client acquisition

Extracurricular Activities

Summer Camp at Govt School, Nyanappanahalli, Karnataka, 05/01/19, 05/31/19, Conducted yoga sessions for over 100 kids at Nyanappanahalli Govt School during their summer camp.

Hobbies and Interests

  • Singing
  • Dancing
  • Reading

Languages

  • English
  • Tamil
  • Baduga

References

Saranya Ramalingan 

Global Digital Marketing Lead - RIB Software

Contact No : 9910760835

Timeline

Customer Support representative

Intelligent Life INC
08.2022 - 01.2024

Founding Team Member

Acres & Produce
03.2020 - 08.2022

Centre Manager

Gearup Juniors Pvt. Ltd
05.2019 - 03.2020

Yoga Instructor

Self-employed
02.2017 - 05.2019

Graduate Trainee

Congnizant Technology Solutions
08.2016 - 01.2017

HR Management & Analytics - HR Management and Analytics

The Indian Institute of Management Kozhikode (IIM Kozhikode)

RYT 200 Hrs -

Yoga Dharshanam

Bachelor of Computer Applications -

PSG College of Arts and Science

12th and 10th std -

St.Joseph's Convent

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Tinuja Ramalingan