TINU SAJEEV N

Resolved critical technical problems for clients, improving overall customer satisfaction.

• Provided expert troubleshooting and resolution for issues related to HTTP, HTTPS, DNS, FTP, POP, IMAP, SMTP, and SSL protocols.
• Experienced in working with bastion hosts. Demonstrated proficiency in Linux commands to streamline operations.
• Diagnosed and resolved website and email issues hosted on Linux servers, ensuring optimal performance and reliability.
• Proficient in MySQL for database management, querying, and performance optimization.
• Assisted in DNS protocol configuration, optimizing performance, and reducing downtime.
• Applied advanced troubleshooting techniques to resolve WordPress website issues, improving user experience and functionality.

• Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
• Provide guidance and training to clients on best practices for web hosting, email management, and security measures
• Streamlined escalation process, ensuring that complex issues were promptly addressed by appropriate specialist.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Collaborated with cross-functional teams to troubleshoot complex issues and implement strategic solutions
• Maintain detailed documentation of support interactions, issues, and resolutions to aid knowledge sharing and improve future support efforts
• Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
• Earned recognition from management for consistently delivering exceptional service quality.

• Company Overview: Completed a job simulation involving cybersecurity for PWC Digital Intelligence, gaining experience in understanding and explaining the concept of integrated defense
• Conducted Risk Analysis and formulated security recommendations for a client
• Demonstrated proficiency in cybersecurity terminology, network segmentation, and firewall configuration
• Completed a job simulation involving cybersecurity for PWC Digital Intelligence, gaining experience in understanding and explaining the concept of integrated defense

• Company Overview: Completed a job simulation where I served as an analyst on Mastercard's Security Awareness Team
• Helped identify and report security threats such as phishing
• Analyzed and identified which areas of the business needed more robust security training
• Completed a job simulation where I served as an analyst on Mastercard's Security Awareness Team

• Led a team of 8 members in organizing and executing college events, fostering a vibrant campus culture and community engagement
• Developed and implemented initiatives to address student concerns, improving overall satisfaction