Titli Dey
Mumbai
Summary
To contribute meaningfully in a dynamic and growth-oriented environment where I can leverage my interpersonal and hospitality skills to deliver outstanding guest experiences and grow professionally.
Overview
2
2
years of professional experience
Work History
Guest Relations Executive
Escobar
Mumbai
05.2024 - 06.2025
- Served as the primary ambassador for guest experiences at a high-energy, upscale venue—welcoming celebrities, influencers, and VIPs.
- Delivered highly personalized service, ensuring guest comfort, satisfaction, and repeat visits.
- Proactively greeted and assisted guests, offering menu guidance, seating recommendations, and introducing special promotions.
- Handled feedback, concerns, and special requests efficiently with empathy and discretion.
- Maintained a VIP database and ensured return guests were recognized and celebrated.
- Coordinated with F&B teams and floor managers to ensure seamless service delivery.
- Contributed to the refinement of the overall guest experience strategy, focusing on delight and retention.
Hostess
The Glocal Junction
Mumbai
06.2023 - 12.2023
- Greeted and seated guests promptly with a courteous approach.
- Managed guest reservations and provided table allocations smoothly.
- Supported the restaurant’s customer service standards during high-traffic hours.
Receptionist
Hotel Leafio Marigold
Mumbai
05.2023 - 06.2023
- Welcomed guests and handled check-in/check-out efficiently.
- Assisted in handling reservations and guest queries over phone and in person.
- Maintained guest records and administrative coordination.
Education
HSC -
Maharashtra Board
01.2022
SSC -
Maharashtra Board
01.2020
B.A. -
Mumbai University
Skills
- Strong Communication & Interpersonal Skills
- Guest Engagement & Hospitality
- MSC-IT (Basic Computer Knowledge)
- Team Collaboration
- Fluent in English, Hindi & Bengali
Disclaimer
I hereby declare that the information given above is true to the best of my knowledge and belief.
Personal Information
- Date of Birth: 27th December 2002
- Gender: Female
- Marital Status: Unmarried
- Nationality: Indian
Timeline
Guest Relations Executive
Escobar
05.2024 - 06.2025
Hostess
The Glocal Junction
06.2023 - 12.2023
Receptionist
Hotel Leafio Marigold
05.2023 - 06.2023
HSC -
Maharashtra Board
SSC -
Maharashtra Board
B.A. -
Mumbai University
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