Titus Timothy Ruben
Chennai
Summary
Dynamic Team Leader with a strong background in UK recruitment and Middle Office operations at Randstad. Expert in operational excellence and process improvement, leveraging Lean methodologies to enhance team performance. Proven ability to communicate strategically and solve complex problems, driving significant results in diverse workstreams.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Team Leader/Manager
Randstad
Chennai
06.2022 - 01.2026
- Accomplished Team Leader with a proven track record in UK recruitment and Middle Office operations.
- Successfully led a 7-member recruitment team for Randstad UK before transitioning to lead a larger Middle Office team of 21.
- Managed diverse workstreams including PO Management, Management Reporting, and Marketing (Job Board optimization).
- Lean White and Yellow Belt certified, dedicated to process improvement and operational efficiency
Subject Matter Expert
Tech Mahindra
chennai
06.2019 - 05.2022
- Managed multi-channel support (Inbound/Outbound Calls, Chat, and Email) for Australian clients.
- Due to consistent performance, promoted to Subject Matter Expert (SME) to oversee process quality and provide technical mentorship to the team
Engineer
CSS Corp.
Chennai
08.2017 - 05.2019
- Provided technical troubleshooting for US-based customers via inbound and outbound calls, resolving complex software and hardware issues
Education
Computer Science -
Alpha Arts and Science College
Chennai, India08.2017
Computer Science -
Madras Christian College Higher Secondary School
Chennai, India12.2016
Skills
- Communication skills
- Leadership
- Strategic communication
- Operational excellence
- Lean methodology
- Problem solving
- Team leadership
- Process optimization
Languages
English
Elementary (A2)
A2
Certification
Lean White Belt
Accomplishments
Leader of the Year 2024- Randstad
Timeline
Team Leader/Manager
Randstad
06.2022 - 01.2026
Subject Matter Expert
Tech Mahindra
06.2019 - 05.2022
Engineer
CSS Corp.
08.2017 - 05.2019
Computer Science -
Alpha Arts and Science College
Computer Science -
Madras Christian College Higher Secondary School