Tiya Rawat
New Delhi
Summary
Seasoned Support Engineer well-versed in supporting users and troubleshooting common problems. Versatile professional bringing remarkable understanding of operations and resilient nature focused on finding root causes and making permanent improvements. Offering many years of experience working in high-pressure environments to address customer concerns and questions.
Overview
2
2
years of professional experience
Work History
Associate Support Engineer
MRCC
New Delhi
06.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked in a USA based company (FTI Consulting) on a 1 year contract.
- LMS Management: Provided support and troubleshooting for the Learning Management System (LMS), ensuring smooth operation and user satisfaction.
- Query Resolution: Addressed and resolved various queries from users, improving their experience with the LMS.
- Ad Hoc Tasks: Executed various ad hoc tasks related to the LMS, demonstrating flexibility and problem-solving skills.
- Request Handling: Managed and processed requests related to LMS functionality, contributing to efficient operations and user support.
- Worked in double shifts for continuously 1 year and handled both Indian and foreign clients.
Education
BBA - Business Administration And Management
Adarsh World School
New Delhi, India06-2022
Skills
- Issue Resolution
- Application support
- Customer Support
- Troubleshooting skills
- Microsoft Excel and PowerPoint
- Excellent communication skills
- Functional Testing
- Training Methods
Accomplishments
- Received appreciation mails from multiple client.
- Received a certificate for process champion in december 2022.
Affiliations
- Always participate in any kind of activities performed in the office.
- Played games in every fun friday, performed on the festive occasions.
Timeline
Associate Support Engineer
MRCC
06.2022 - Current
BBA - Business Administration And Management
Adarsh World School
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