Tonmoy Pathak
Durganagar
Summary
Dynamic Operations Executive with a proven track record at APOLLO 24/7, excelling in logistics oversight and team management. Expert in KPI monitoring and process improvement, I have successfully enhanced delivery efficiency and customer satisfaction while training associates to achieve operational excellence. Committed to driving results through strategic leadership and effective client management.
Overview
10
10
years of professional experience
Work History
Operations Executive
APOLLO 24/7
Kolkata
04.2022 - Current
- Tracked online orders and provided essential information to customers efficiently.
- Monitored delivery associates to ensure accurate distribution of online orders.
- Managed backend operations, supporting seamless service delivery for pharmacy and FMCG sectors.
- Trained delivery associates to enhance performance and operational efficiency.
- Made decisions regarding last-mile operations to optimize delivery processes.
- Distributed manpower strategically to meet operational demands.
- Coordinated between Apollo Pharmacy and delivery associates to maintain service standards.
Logistics Supervisor
ZODIAC EXPRESS PRIVATE LTD
Kolkata
12.2021 - 04.2022
- Maintained KPIs and prepared detailed reports for operational assessments.
- Conducted root cause analyses on performance metrics of Delivery Associates.
- Collaborated with team members to facilitate efficient last-mile operations.
- Reviewed customer issues and implemented effective solutions for resolution.
Logistics Operations Supervisor
VIVEK-LOGISTICS
Kolkata
01.2019 - 11.2021
- Oversaw workflow and delivery operations for logistics company, enhancing efficiency.
- Established KPIs and maintained SOPs to ensure operational consistency.
- Managed proper distribution of shipments, resolving customer issues swiftly.
- Ensured inventory hygiene to meet compliance standards and reduce losses.
- Recovered financial losses through documentation and data analysis.
- Trained and motivated delivery associates to improve performance and morale.
Logistics Operations Supervisor
GRB-LOGISTICS
Kolkata
02.2016 - 12.2018
- Oversaw workflow and delivery operations for logistics company affiliated with Amazon.
- Determined KPIs to monitor performance and drive improvements.
- Maintained SOPs to ensure compliance and operational efficiency.
- Ensured accurate distribution of shipments to meet customer timelines.
- Resolved customer issues promptly to enhance service satisfaction.
- Monitored inventory hygiene to maintain quality standards.
- Recovered losses through thorough documentation and data analysis.
- Provided training and motivation to delivery associates to improve team performance.
IT SUPPORT
SREE THAKUR ANUKUL CHANDRA SATSANG
01.2015 - 01.2016
- Company Overview: Charitable Trust
- I have worked for this organisation.
- Here my work was to maintain computer system, to resolve hard-ware and soft-ware problems, to maintain useful DATA of the organisation.
- Charitable Trust
Education
M.com -
University of Calcutta
Kolkata07-2015
B.com -
University of Calcutta (A.G.C BOSE College)
Kolkata08-2013
H.S -
W.B.B.H.S.E Listed Dum Dum Baidyanath Institution For Boys
Kolkata05-2010
Madhyamik -
W.B.B.S.E Listed Dum Dum Baidyanath Institution For Boys
Kolkata05-2008
Skills
- Leadership and team management
- Client management techniques
- Operational logistics oversight
- Proficient in Microsoft Office Suite
- KPI monitoring and reporting
- Team building initiatives
- Training and development programs
- Customer service strategies
- Process improvement methodologies
- Root cause identification
Disclaimer
I hereby declare that all information provided above is true to the best of my knowledge.
Extracurricular Activities
Listening to music Singing Playing guitar
Date And Place
27-04-2025, Kolkata
Languages
Bengali
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Timeline
Operations Executive
APOLLO 24/7
04.2022 - Current
Logistics Supervisor
ZODIAC EXPRESS PRIVATE LTD
12.2021 - 04.2022
Logistics Operations Supervisor
VIVEK-LOGISTICS
01.2019 - 11.2021
Logistics Operations Supervisor
GRB-LOGISTICS
02.2016 - 12.2018
IT SUPPORT
SREE THAKUR ANUKUL CHANDRA SATSANG
01.2015 - 01.2016
M.com -
University of Calcutta
B.com -
University of Calcutta (A.G.C BOSE College)
H.S -
W.B.B.H.S.E Listed Dum Dum Baidyanath Institution For Boys
Madhyamik -
W.B.B.S.E Listed Dum Dum Baidyanath Institution For Boys
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