Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Tony Thomas

Chief Manager 1- Banking
Ernakulam

Summary

A seasoned banking professional with over 36 years of experience in the financial sector. Throughout my career, I have taken on various leadership roles, including Deputy Branch Manager, Branch Manager, and Chief Manager I at ICICI Bank Ltd. My expertise lies in team management, financial compliance, customer relationship management, and driving business development.

As the Regional SLBC Coordinator for Kerala, I had the privilege of spearheading initiatives to implement government schemes, expand digital payment ecosystems, and collaborate with key stakeholders, including government officials and regulatory bodies. With a strong academic foundation in commerce and social work, along with professional qualifications like CAIIB Part I, I have consistently strived to deliver excellence in every role I undertake.

Overview

35
35
years of professional experience
1981
1981
years of post-secondary education

Work History

Chief Manager I

ICICI Bank Ltd
08.2010 - 12.2024
  • On merger joined as Manager Grade I and retired as Chief Manager I on superannuation
  • 6 years as Deputy Branch Manager and Branch Manager in Various branches in Cochin
  • Leadership and team management was primary role, was also responsible for financial management, maintenance of customer relationship, adherence to compliance and regulatory requirements and sales and business development of business centre
  • 8 years and 5 months as Regional SLBC Coordinator for Kerala, handling SLBC work, liaising with other banks, Senior Govt officers, RBI, NABARD, Dept of Financial Services (MOF), other Govt agencies, Sanction and disbursement of central and state Govt
  • Sponsored scheme loans like KESRU, PMEGP, NAVAJEEVAN, PMFME, AIF, NULM, ENTE GRAMAM etc
  • Participation in all the SLBC and DLRC meeting
  • Was part of Expanding and Deepening of Digital Payments Ecosystem campaign across Kerala
  • Led successful cost-saving initiatives, reducing expenses while maintaining quality standards.
  • Increased revenue generation by identifying new business opportunities and expanding existing client relationships.
  • Improved communication across departments, fostering collaboration and enhancing overall operational effectiveness.
  • Evaluated departmental performance metrics regularly to identify areas for improvement and implement corrective actions as needed.
  • Spearheaded major projects from inception through completion, consistently meeting deadlines while staying within budget constraints.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Deputy Manager

The Bank of Rajasthan Ltd
07.1989 - 08.2010
  • Worked in various capacities at Banswara District Of Rajasthan, Coimbatore in Tamil Nadu and Cochin in Kerala.
  • Supervised daily branch operations, ensuring compliance with banking regulations and audit standards.
  • Managed and motivated my team of employees to achieve sales and service targets.
  • Built and maintained strong customer relationships, resolving escalated issues to ensure satisfaction and retention.
  • Assisted in driving branch revenue by promoting and cross-selling bank products, including loans, credit cards, and investment options.
  • Monitored cash flow, implemented effective risk management practices, and ensured branch security protocols were followed.
  • Prepared and analyzed financial reports to track branch performance and identify areas for improvement.
  • Coordinated staff training and development programs to enhance skills and ensure alignment with organizational goals.
  • Contributed to the development and execution of business strategies to achieve overall branch growth.

Education

High School -

St. Joseph Convent School
Ratlam, M.P

B Com - undefined

Govt. Commerce College
Ratlam, M.P

MSW - undefined

Indore School of Social Work
Indore, M.P

Skills

Sales and marketing

Customer relations

Compliance management

Operations management

Reporting management

Customer service

Organizational skills

Personal Information

  • Pan Number: ACUPT7551K
  • Date of Birth: 12/30/64

Timeline

Chief Manager I

ICICI Bank Ltd
08.2010 - 12.2024

Deputy Manager

The Bank of Rajasthan Ltd
07.1989 - 08.2010

B Com - undefined

Govt. Commerce College

MSW - undefined

Indore School of Social Work

High School -

St. Joseph Convent School

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Tony ThomasChief Manager 1- Banking