Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Tony J Mathew

Customer Associate
Cochin

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.


Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.


Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work History

Customer Service Associate

LSM India
1 2023 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Receptionist

Grace Beauty Parlor
02.2022 - 01.2023
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.

Customer Service Associate

Sutherland Global Service
04.2020 - 01.2022
  • Developed and actualized customer service initiatives to decrease wait times.
  • Answered live online chats to give quick answers and solve problems faster.
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.

Storekeeper

ST. George Medicals
12.2018 - 01.2020
  • Welcomed customers to assist in selecting appropriate merchandise and products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Received product shipments and organized in stockroom storage area.

Data Entry Operator

N.H Hardwares
02.2015 - 07.2016
  • Completed data entry tasks with accuracy and efficiency.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Sorted documents and maintained organized filing process.

Commie 3

Upstairs Italian Restaurant
08.2013 - 09.2014
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Education

Associate of Arts - English Literature

Rabindranath Tagore University
Cochin
12.2020 - 12.2022

High School Diploma -

Indian Institute Of Logistics IIL
Cochin
07.2017 - 03.2018

High School Diploma -

Professional Cookery Diploma (IIMS)
Cochin
08.2012 - 08.2013

High School Diploma -

Plus Two (High School) SDPY School
Cochin
01.2006 - 03.2007

Skills

    [Type] support

Self-direction

Quality assurance

Customer service expert

Desktop support

Data Entry

Attention to Detail

High hygienic standards

Food inventories

Software

CRM

OPUS

Timeline

Receptionist

Grace Beauty Parlor
02.2022 - 01.2023

Associate of Arts - English Literature

Rabindranath Tagore University
12.2020 - 12.2022

Customer Service Associate

Sutherland Global Service
04.2020 - 01.2022

Storekeeper

ST. George Medicals
12.2018 - 01.2020

High School Diploma -

Indian Institute Of Logistics IIL
07.2017 - 03.2018

Data Entry Operator

N.H Hardwares
02.2015 - 07.2016

Commie 3

Upstairs Italian Restaurant
08.2013 - 09.2014

High School Diploma -

Professional Cookery Diploma (IIMS)
08.2012 - 08.2013

High School Diploma -

Plus Two (High School) SDPY School
01.2006 - 03.2007

Customer Service Associate

LSM India
1 2023 - Current
Tony J MathewCustomer Associate