TORLIN THOMAS T
Bangalore
Summary
To involve myself in an organization with great earnestness in the view of both organizational and personal growth. To work in a competitive and challenging work environment with continuous contribution to the school, and have professional growth in my career. Eager to learn, work hard, and sincerely complement my skills to your esteemed school. Customer support professional prepared to drive impactful results in senior engineering role. Proven track record of effectively resolving technical issues and optimizing customer experiences. Valued for collaborative spirit and adaptability in dynamic environments. Skilled in troubleshooting and client relationship management.
Overview
2
2
Languages
3
3
Certifications
13
13
years of professional experience
Work History
Customer Support Engineer
Johnson Health Tech India Pvt
Bangalore
10.2024 - Current
- My designation is a customer support engineer, and I have worked with multiple clients supporting and dealing with Gym equipment, solving the complaints problem with Installation.
- Resolved customer inquiries and technical issues through effective communication and problem-solving skills.
L3 Senior Customer Support Engineer
Accel IT Services
Bangalore
10.2021 - 03.2026
- My designation is L3 senior customer support engineer at Accel IT Services, and I have worked with multiple client locations. As an IT Admin, I have worked on tasks assigned to me and handled hardware assets, including laptops, desktops, and server room equipment.
- I worked with Capillarytech. limited and Nordex, MTR Foods Pvt Ltd, Britannia Pvt Ltd, Thomas Associated, Livespace, Sify Technology, etc.
- I used to work as a backup RE Engineer for the client as I moved to a new client location, understanding the work environment & training the engineer, and transferring Knowledge to the engineer (KT), Windows OS & Mac Book ISO Installation, SMB server, AD creating user and group server, AD creating user and group admin
- Work with installing and uninstalling software, upgrading Windows version, OS installation
- Hardware Diagnosing and replacing the Hardware parts, Troubleshooting, and handling
- Ticket and resolved issues remotely and physically, configured the printer and Scanner, resolved network issues, configured the domain, and created a user ID in AD, BIOS setup. Also, Data backup was done in OneDrive or a physical Disk.
- Work with the client location:
- Capillary Pvt Ltd
- MTR Pvt Ltd
- Renwsys Pvt Ltd
- Mahindra Logistics Pvt Ltd
- Madura Coats Pvt Ltd
- Muthoot Fincorp One (As IT Admin)
L1 Supporting Engineer
ISON Bpo
01.2020 - 08.2021
- This company is working under Bpo My designation is L1 supporting engineer.
- Take care of the asset details and reporting to the senior engineer, and also allocate a laptop to
- The new joining with AD and configuration with the software installation is done.
- To users and installing OS, Any Disk, Chrome, MS Office, McAfee Antivirus, Skype, Reader, BitLocker Encryption, VPN access and tell caller inbound outbound
- Software is installed remotely by senior engineers.
CNC Machine Operator and Machine Setter
CNC AUTOCOM
01.2018 - 12.2019
- This company manufactures the components of the Automobile Industry And my designation is CNC machine operator and machine setter.
Machine Operator
OTIS Elevator Co
12.2016 - 12.2017
- This company is related to the manufacturing of elevators and it’s known as the father of elevators. My designation was a machine operator. The company rules are followed by under “UTC”. And I was also exposed towards with safety as the “PPE” of the working platform. I work with the Amada punching machine & bending machine, and also work with the Elector gun powder paint booth and assembling elevator parts with packing and panel apart it’s also related to sheet metal work.
Surface Grinding & CNC Milling Machine Operator
SAAB
12.2015 - 06.2016
- As I moulded my career with the Hardware sector I decided to work with SAAB. SAAB is a company that provides a wide range of manufacturing My designation is surface grinding & CNC milling machine operator, and my work involves deepening drawings.
Machine Operator
SSS&S
Bangalore
01.2014 - 10.2014
- My designation is Machine Operator. I work in a press shop as a machine operator, this company is related to spring, and spring locking washer manufacturing.
Education
MCA -
Manipal University Jaipur
Jaipur06.2026
Certification in Cloud AWS and DevOps - Advanced Master's Program -
Intellipaat
BCA -
Manipal University Jaipur
Jaipur01-2026
E-PGDM - Project Management
Alliance University
Bnangalore03.2019
JK-MNA - MNA
Jetking
Bnangalore01-2022
ATS - ATS
BHEL
Bnangalore01-2015
NCVT
Gousia ITI Bangalore
Bnangalore01-2013
SSLC -
Lady Valainkanni High School
Bnangalore01-2008
Skills
Hardware
Troubleshooting OS installation
Data Backup
Assembling and Dissembling
Laptop and Desktop Troubleshooting
Networking Troubleshooting
CCNA configuration, Cisco tracer practice
Computer Networks, Media cables, OSI Model &TCP/IP
Router Configuration, Routing Static-Dynamic-default
Switch, Hub and Topology configuration VLAN
Server 2019
ADDS, ADCS, DNS, DHCP, & DHCP & Backup DHCP, DHCP Failure,
DFS File system, Group Policy, WDS SMB Sharing, FTP Sharing
Certification
Certification in Cloud AWS and DevOps - Advanced Master's Program – Pursuing
Interests
Athletic, Hockey, Cricket, Chess & Listening to Music etc
Training
- Manufacturing Technology (KGTII): 26-Mar-2014 to 20-June-2014. MASTERCAM X6, CNC PROGRAMING/OPERATION (TURNING), CNC PROGRAM (MILLING).
- Basic Computer Coerces: 10-April-2013 to 12-July-2013.
- Knowing Computers, Operating Computer Using The Internet, www and web browsers, Communications and Collaboration, and Making Small presentations), as per the I.T. Literacy Drive scheme of the government of India under the Craftsman training scheme.
- WINDOWS, MS-WORLD, MS-EXCEL, MS-POWERPOINT & MS-ACCESS.
DECLARATION
I hereby declare that the details furnished above are true and correct to the best of my knowledge and belief.
Timeline
Customer Support Engineer
Johnson Health Tech India Pvt
10.2024 - Current
L3 Senior Customer Support Engineer
Accel IT Services
10.2021 - 03.2026
L1 Supporting Engineer
ISON Bpo
01.2020 - 08.2021
CNC Machine Operator and Machine Setter
CNC AUTOCOM
01.2018 - 12.2019
Machine Operator
OTIS Elevator Co
12.2016 - 12.2017
Surface Grinding & CNC Milling Machine Operator
SAAB
12.2015 - 06.2016
Machine Operator
SSS&S
01.2014 - 10.2014
MCA -
Manipal University Jaipur
Certification in Cloud AWS and DevOps - Advanced Master's Program -
Intellipaat
BCA -
Manipal University Jaipur
E-PGDM - Project Management
Alliance University
JK-MNA - MNA
Jetking
ATS - ATS
BHEL
NCVT
Gousia ITI Bangalore
SSLC -
Lady Valainkanni High School