SHUBHAM DHOKE
PUNE
Summary
Dedicated Customer Support Engineer with expertise in system administration, network troubleshooting, and hardware diagnostics. Proven ability to manage NAS installations and provide exceptional software support, ensuring optimal system performance and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Support Engineer
COMPUTRONICS
PUNE
05.2018 - Current
Hardware Engineer | Computronics, Pune May 2018 – Present
- System Admin: Installation and support of Windows Client and Server Operating Systems.
- Performance: Monitored system performance and diagnosed software/hardware problems.
- Network Management: Responsible for LAN network communication devices and endpoint internet issues.
- Storage: Managed NAS installation and user rights management.
- Connectivity: Installation and sharing of wired and wireless printers over networks.
- User Support: Performed daily system health checks, event notifications, and internal support calls.
- Troubleshooting: Resolved issues related to Windows applications, virus removal, and storage configuration
Skills
- System administration
- Network troubleshooting
- Hardware diagnostics
- Windows configuration
- Storage management
- Customer relationship management
Languages
Marathi
Native
Native
HINDI
Proficient (C2)
C2
ENGLISH
Upper Intermediate (B2)
B2
Certification
MCSA
Timeline
Customer Support Engineer
COMPUTRONICS
05.2018 - Current