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Toshi Saini
Process Manager
Hyderabad
Work Preference
Summary
Results-driven Process and Project Management Professional with 10+ years of experience spearheading operational excellence, continuous improvement, and cross-functional team leadership. Progressed rapidly through operational ranks by consistently optimizing workflows, notably saving 25-30% in processing time through targeted process improvements. Adept at managing 7-person teams, enforcing stringent quality standards, and leveraging data-driven reviews to align stakeholder objectives and exceed core Service Level Agreements (SLAs).
Overview
2
2
Languages
10
10
years of professional experience
Work History
Process Manager
Safetipin - Active Learning Solutions Pvt Ltd
04.2023 - 10.2025
- Directed daily operational workflows and resource allocation for a team of 7 personnel, ensuring 100% compliance with established quality and operational standards.
- Spearheaded continuous process improvements and data-quality reviews, successfully eliminating bottlenecks and saving 25-30% in overall processing time.
- Collaborated with internal and external stakeholders to track project dependencies, mitigate risks, and deliver operational requirements on aggressive timelines.
- Orchestrated task allocation, performance monitoring, and issue resolution, driving a high-performing culture and elevating team output.
Assistant Manager
Safetipin - Active Learning Solutions Pvt Ltd
04.2021 - 03.2023
- Supervised workflow planning, capacity forecasting, and task tracking, driving consistent delivery across concurrent project lifecycles.
- Resolved complex operational escalations by aligning cross-functional team members and stakeholders, minimizing workflow disruptions.
- Standardized operational reporting and documentation processes, elevating overall quality assurance metrics and delivery standards.
Quality Analyst
Safetipin - Active Learning Solutions Pvt Ltd
04.2020 - 03.2021
- Executed comprehensive data reviews and quality audits, maintaining strict accuracy and consistency across all team deliverables.
- Identified critical process gaps against defined quality standards and implemented corrective action plans, enhancing overall output quality.
- Facilitated team training and documented process adjustments based on analytical quality findings.
Senior Program Associate
Safetipin - Active Learning Solutions Pvt Ltd
04.2018 - 03.2020
- Coordinated end-to-end program execution and stakeholder communications, ensuring strict adherence to project timelines.
- Maintained detailed operational records and resolved day-to-day delivery roadblocks to secure on-time project completion.
Program Associate
Safetipin - Active Learning Solutions Pvt Ltd
03.2016 - 04.2018
- Managed program operations and daily project execution, optimizing data-related activities for accuracy and efficiency.
- Coordinated assigned tasks, maintained records and supported timely delivery of project requirements.
- Worked with team members to resolve operational issues and maintain quality of outputs.
Business Development Executive
Integrated Innovations Marketing Pvt Ltd
05.2015 - 02.2016
- Drove business development initiatives by coordinating client communications and managing lead generation pipelines.
- Assisted with B2B consumer engagement and follow-up activities to support business growth.
Education
Bachelor of Science - Mathematics
Chhatrapati Shahu Ji Maharaj University
Kanpur 04.2001 -
Skills
Root Cause Analysis (RCA)
SLA (Service Level Agreement) Adherence
Operational Excellence
Workflow Management
Workflow Analysis
Quality Assurance
Data Review
Performance Monitoring
Cross-Functional Team Management (7 direct reports)
Stakeholder Coordination
End-to-End Project Delivery
Accomplishments
- Orchestrated and led events on multiple occasions in Delhi/NCR representing the organization by delegating the tasks among the team members.
- Had a privilege to represent my organization at Gurgaon Commissionerate and honored to share the awareness of company's women empowerment steps towards safety.
- Led awareness workshops in schools/junior colleges as part of company's promotional initiatives.
Software
Slack, Jira
GeoCapture, PHPAdmin, QGIS
Google Business Tools (eg Maps, Drive, Sheets, etc)
Timeline
Process Manager
Safetipin - Active Learning Solutions Pvt Ltd
04.2023 - 10.2025
Assistant Manager
Safetipin - Active Learning Solutions Pvt Ltd
04.2021 - 03.2023
Quality Analyst
Safetipin - Active Learning Solutions Pvt Ltd
04.2020 - 03.2021
Senior Program Associate
Safetipin - Active Learning Solutions Pvt Ltd
04.2018 - 03.2020
Program Associate
Safetipin - Active Learning Solutions Pvt Ltd
03.2016 - 04.2018
Business Development Executive
Integrated Innovations Marketing Pvt Ltd
05.2015 - 02.2016
Bachelor of Science - Mathematics
Chhatrapati Shahu Ji Maharaj University
04.2001 -
Declaration
I hereby declare that the aforesaid information is true and to the best of my knowledge. If, in any circumstances any of the above particulars are found to be incorrect or if at any time, any of the material information is found to have concealed, my appointment shall be liable to be terminated without any notice or prior information. Any verification of document will be adhered to upon immediate request.
(TOSHI SAINI)