Toufique Khan
Pune
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Specialist
Marsh & Mclennan
10.2023 - Current
- Currently working with Policy Servicing – Submissions Team
Capita (Ventura) Pvt. Ltd.
02.2016 - 09.2023
- Process: Marsh (General Insurance) From May 2016 to September 2023
- Worked with Policy Servicing – Submissions Team
- Worked with Claims Team – Processing Loss Runs, allocating work to the team, conducting Daily Team Huddle as per the guidelines of the Team Manager and organizing fun activity being a fun spoc
- Prepared Knowledge Database for helping the new members to solve their process related queries which was approved by the Manager
- Worked with Statement Analytics Team:-
- Analyzing Underwriter payments data and trying get to the route cause why underwriters are not agreeing to the payments
- On the basis of analyzed data, prepare the PowerPoint Presentation send it directly to the Head of Marsh for their decision making
- Worked with Fiduciary Department: - Processing Statement Payments, Adhoc and Satellite payment
Npower
02.2014 - 04.2016
- Company Overview: (Utilities)
- Resolving queries and complaints of the customer regarding electricity and gas bills, debts and missing / misdirected payments
- If required, making outbound calls to IT RON regarding confirmation of payments and meter reads
- (Utilities)
Homeward Residential India Pvt. Ltd.
12.2012 - 11.2013
- Company Overview: (Ocwen Financials India Pvt
- Ltd
- (Mortgage Process))
- Worked with Document Services Dept
- Prepared Knowledge Database which helped team to understand process easily
- Worked with Imaging Department as Imaging Associate
- (Ocwen Financials India Pvt
- Ltd
- (Mortgage Process))
Analyst
ADP India Pvt. Ltd.
04.2008 - 05.2012
- Worked with Tax & Finance
- Worked with Manual Checks Team
- Worked with COS Garnishments Team
- Job Profile:-
- Processing Orders received from Court & Legal agencies
- Allocating work to the team
- Resolving work related queries
- Resolving IT related queries faced by the team members
- Prepared Update Log & Knowledge Database
- Prepared IT issue log to resolve the IT Issue for the complete team
- Received A certificate from associate for resolving IT issue of associate
- Received Highest Productivity Award for the month of September
WNS Global Service Pvt. Ltd.
03.2004 - 03.2008
- Worked with Last Minute.Com (Stockport – P2P) as a Senior Customer Service Associate (Accounts Payable Process)
- Job Profile:-
- Handled the responsibilities of Team Lead such as finalizing the weekly payment for sending the clients for approval & make sure payments are made on time once approval is received
- Making outbound calls & also receiving inbound calls for supplier related queries
- Downloading the system reports for reconciliation of supplier payments with the statement received from supplier & after reconciling sending the reports to the clients for approval & once approval is received, filing it future reference
- Worked with First Choice Holidays PLC (Hotel Payments – Accounts Payable Process) as a Senior Customer Service Associate
- Went for Transition to UK for First Choice Hotel Payment for Duration of 12 weeks
- Cross functioning for first choice payroll
- Worked with Tesco Payroll (Duration –September 2005 to August 2006)
- Processing salary for Tesco (Retail) employees
- Completed Voice & Ascent Training
- Making Outbound calls for resolving salaries related queries
- Processing, Starter, Leavers with Reversals, Transfer to Maternity, Paternity, Dept Transfers, Death In Service, Tax Calculations, SSP Payments & Re-instatement
- Received cent percent award(Thrice) for the external audit conducted by UK clients
- Received chatterbox award for the month of December 2006 for building Repo with the Wages Clerk
- Went to Bangalore for ramp down of Tesco Payroll for the duration of 10 weeks
Customer Care Associate
Shopper’s Stop Ltd.
01.2003 - 02.2004
- Suggestive Selling
- Responsible Stock Take/ Inventory
- Handling customer queries & to resolve the issues
- Received Highest Customer Appreciation award for the month of December 2003
Education
Bachelor of Commerce -
Pune University
Pune04.2002
H.S.C. -
Maharashtra Board
03.1999
S.S.C. -
Maharashtra Board
03.1997
Skills
- Windows 9x
- Windows XP
- MS-DOS
- MS-Office
- Chat GPT
- Quality Assurance
- Customer Relations
- Documentation Management
- Reliability
- Professionalism
- Written Communication
Accomplishments
- Received a certificate from associate for resolving IT issue of associate
- Received Highest Productivity Award for the month of September
- Received Highest Customer Appreciation award for the month of December 2003
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
- Reading
- Writing Poems
- Making Public Relations
- Singing
Personal Details
- Date of Birth: 01/06/80
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Extra curricular achievements
- Awarded Inter Collegiate Captain Prize for (Twice) Best Physique
- Awarded Inter Collegiate Captain Prize for Power Lifting
- Awarded 3rd prize for Inter Collegiate Best Physique Competition organized by Pune City Zone
- Awarded special prize for poems
- Awarded Runner-up prize for Cricket (Inter-Faculty)
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Marathi
Intermediate (B1)
B1
Timeline
Specialist
Marsh & Mclennan
10.2023 - Current
Capita (Ventura) Pvt. Ltd.
02.2016 - 09.2023
Npower
02.2014 - 04.2016
Homeward Residential India Pvt. Ltd.
12.2012 - 11.2013
Analyst
ADP India Pvt. Ltd.
04.2008 - 05.2012
WNS Global Service Pvt. Ltd.
03.2004 - 03.2008
Customer Care Associate
Shopper’s Stop Ltd.
01.2003 - 02.2004
Bachelor of Commerce -
Pune University
H.S.C. -
Maharashtra Board
S.S.C. -
Maharashtra Board
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