T PREM Kumar
Bengaluru
Summary
Dynamic leader with a proven track record at 2050 Healthcare, enhancing operational efficiency and patient satisfaction through strategic workflow optimization and effective team leadership. Skilled in facility management and patient relationship management, achieving significant improvements in service delivery and compliance. Demonstrates a strong ability to drive revenue growth and operational excellence, fostering collaborative environments and innovative solutions.
Overview
13
13
years of professional experience
Work History
Senior Operations Manager
2050 Healthcare
03.2024 - Current
- Analyzed patient flow data to identify bottlenecks and implemented strategic changes to improve overall service delivery.
- Monitored key performance indicators to assess operational efficiency and identify opportunities for improvement in healthcare delivery.
- Developed and executed strategic initiatives to enhance the operational framework and drive efficiency in patient service processes.
- Established strong relationships with key stakeholders, including healthcare providers and patients, to foster a collaborative and supportive environment.
- Implemented workflow optimization strategies to streamline operations and reduce patient wait times within the healthcare facility.
- Conducted regular facility audits to ensure compliance with safety regulations and operational standards, resulting in a safer working environment.
- Conducted regular performance reviews and assessments to ensure staff compliance with best practices and operational standards.
Manager - Floor Operations & Patient Relations
2050 Healthcare
03.2023 - 02.2024
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Led the floor operations team to enhance patient care efficiency and satisfaction in a high-pressure healthcare environment.
- Developed training programs for staff to ensure adherence to best practices in patient relations and operational excellence.
- Implemented patient feedback systems to continually improve service delivery and resolve complaints promptly.
Patient Coordinator
2050 Healthcare
05.2021 - 03.2023
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked with patients to schedule tests and procedures.
CEO and Founder
Blessing Health Tour PVT LTD
09.2019 - 04.2021
- Developed and implemented comprehensive business strategies that enhanced company performance and profitability.
- Oversaw financial management and resource allocation, ensuring sustainable growth and operational excellence.
- Managed client relationships to ensure satisfaction and retention, enhancing overall client loyalty.
- Identified and pursued new business opportunities in target markets, leading to a significant increase in revenue streams.
- Collaborated with product development teams to align offerings with market needs, driving innovation and responsiveness.
Executive Assistant to the Director
IHC Hospital
04.2016 - 08.2018
- Ensured company was meeting all legal requirements and local regulations.
- Oversaw the day-to-day operations, including meeting with team leaders and auditing activity.
- Pushed for constant growth among management team and general staff, alike.
- Provided a full range of support service to the Director that included calendar management, travel, reports and prepared requisite materials daily.
- Maintained 100% Confidentiality with sensitive information, financial data and records.
- looking after banking transactions and operations.
- overview over the day today operations.
Customer Relations Manager
Aegis Limited
12.2014 - 12.2015
- Resolved escalated situations and make decisions based on documentation, research, and company policies.
- Providing immediate and accurate solutions to the client.
- Deal with complex customer situations and aggrieved, angry and frustrated customers.
- Liaising with Quality Assurance, Compliance and Technical Teams to enhance customer communications.
Service Coordinator
Pearson Education Services
06.2012 - 09.2014
- Assessing the service needs of clients and connect them with the correct provider
- Creating and maintaining a directory of service providers and resources
- Creating and maintaining a database of clients and client needs
- Assessing client issues and provide recommendations to fix problems
- Ensuring each client is given the necessary services and follow up to fill ongoing service needs
- Maintaining good relationships with service providers and clients to keep customer base
- Expanding the list of resources and providers to assure there are no gaps in services
Education
Bachelor of Commerce -
Bishop Cotton Academy of Professional Management
Bengaluru, India03-2012
Pre University -
Seshadripuram PU College
Bengaluru, India04-2009
SSLC -
Kendriya Vidyalaya AFS Yelahanka
Bengaluru, India04-2007
Skills
- Operational excellence
- Facility Management
- Workflow Optimization
- Patient Relationship Management
- Team Leadership
- Compliance Monitoring
- Resource Optimization
- Revenue Growth
- Crisis Management
Languages
English
Hindi
Telugu
Kannada
Tamil
Timeline
Senior Operations Manager
2050 Healthcare
03.2024 - Current
Manager - Floor Operations & Patient Relations
2050 Healthcare
03.2023 - 02.2024
Patient Coordinator
2050 Healthcare
05.2021 - 03.2023
CEO and Founder
Blessing Health Tour PVT LTD
09.2019 - 04.2021
Executive Assistant to the Director
IHC Hospital
04.2016 - 08.2018
Customer Relations Manager
Aegis Limited
12.2014 - 12.2015
Service Coordinator
Pearson Education Services
06.2012 - 09.2014
Bachelor of Commerce -
Bishop Cotton Academy of Professional Management
Pre University -
Seshadripuram PU College
SSLC -
Kendriya Vidyalaya AFS Yelahanka
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