Trinadh Dasari

Product: Onesourcetax.com

Role: Senior Site Reliability Engineering

Duration: May 2020 to till now.

Responsibilities:

• Be hands-on and be a part of a growing SRE team on core SRE principles and tools.
• Deployed production with new versions/infrastructures as per client requirements
• Participated in capacity planning efforts in collaboration with Architects and DevOps engineers to determine infrastructure changes needed to support new load and performance characteristics
• As an SRE team, providing production support for a critical product platform hosting almost 140 tax products, enhancing the infrastructure serving the purpose, and tweaking the monitors based on usage and peak tax season support
• Ensure the hyper-care monitoring around crucial metrics and prepare the playbooks and dashboards for troubleshooting purposes and auto-recovering methods
• Resolving performance, scalability, and reliability issues by working closely with DevOps and Development teams
• Worked on optimizing the cloud costs by terminating obsolete resources
• Worked with a fully functional SRE team handling various responsibilities in Production for Application and Infrastructure monitoring and troubleshooting system/application issues through effective root cause analysis
• Optimized application logging/monitoring and implemented observability and app performance monitoring using Datadog APM
• Enabled distributed tracing across several connected enterprise applications
• Created browser synthetics tests to monitor the application UI and critical user journeys
• Created API synthetics to perform API tests to check critical API endpoints' response codes, response body, and response times
• Created and monitored the dashboard and alerts as part of the SRE responsibilities and led the specific team who owns responsible for SRE tasks like monitoring, patching, release, peak-season taxing support, and on-call schedules
• Ensure the highest level of uptime to meet the customer SLA by implementing system-wide corrections to prevent the reoccurrence of issues
• Mentor other SRE team members to further develop their soft and hard skills
• Ensure Incidents assigned to the team are being managed within agreed SLAs
• Perform periodic on-call duty as part of the SRE team
• Experience working in a containerized environment using Aws ECS
• Experience using the CI/CD pipeline with Jenkins, Circle CI and AWS CodeCommit, Codebuild, CodeDeploy and Code Pipeline
• Experience with serverless architecture such as microservices using Terraform and Cloudformation
• Experience with serverless architecture such as microservices

Product: Thomson Reuters Tax and Accounting application

Role: Senior Systems Engineer.

Duration: September 2017 to April 2020.

Responsibilities:

• Responsible for designing Infrastructure for pre-prod and Production environments.
• Working with DevOps and Development teams to understand the infrastructure requirements.
• Building EC2 Instances using Cloud Formation automation.
• Providing Storage solutions using S3 & FSx Share.
• Experience in VPC level design and Load balancing using ELB & Route 53.
• Baking AMI as per TR standards and pushing them to the AMI Market place.
• CICD automation using Code Deploy, Code Build, and Code Pipeline
• Experience in Building end-to-end infrastructure including network capabilities like TCP/IP connectivity and Load balancer (F5) configuration.
• Change management for new environmental requirements.
• Responsible for designing Infrastructure in the cloud for UAT, Pre-Prod and Production environments.
• Experience Building end-to-end infrastructure including network capabilities like TCP/IP connectivity and Load balancer configuration.
• Understanding application dependencies and preparing migration plans without impacting existing environments.
• Support e2e testing and resolve platform-related issues while testing during migrations.
• Implementing DevOps Practices for new environments post migrations.
• Documenting the various functional and technical requirements regarding Infrastructure deliveries.
• Work closely with the development team and designers to build the model optimally and achieve zero outages.
• Resolving performance issues post-migration activities

Client: Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth with roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries

Responsibilities:

• Managing IIS 5.0/IIS 6.0/IIS 7.0 and 8.0 Web servers and hosted websites
• Creating and configuring new internal & external websites (HTTP and HTTPS)
• Website content and application release management and health check of the servers
• Application support for asp, .NET (1.1, 2.0, 3.0and 3.5) based on hosted internal & external websites
• Created/Modified PowerShell scripts to automate IIS admin tasks
• SSL configuration and troubleshooting
• Deploying and troubleshooting of .Net-based Applications on large IIS web server farms
• Creating, deploying, renewing, importing & exporting the SSL certificates
• Creating and troubleshooting FTP sites and managing large FTP web farms
• Root cause analysis and fixing the Windows/IIS Web Server Related issues
• Managing Production changes through release process on DEV/IT/QA/PROD
• Checking and fixing permission issues.