TRINCY ROSELIN LURSHAY

Professional Experience

Expleo Solutions Pvt Ltd. — Scrum Master

Nov 2019 – Present | BFSI Domain

• Led cross-functional Agile teams, implementing Scrum and Kanban frameworks to enhance project delivery and efficiency.
• Developed and executed comprehensive test strategies, ensuring alignment with business requirements and high-quality deliverables.
• Facilitated Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, promoting continuous improvement and team cohesion.
• Collaborated with stakeholders, including product owners and developers, to refine requirements and ensure alignment with business goals.
• Utilized JIRA for test case creation, execution, and defect tracking, maintaining clear documentation and reporting for stakeholders.
• Mentored junior team members on Agile best practices, fostering professional growth and enhancing team performance.

Project Experience :

Arab National Bank | CRM Upgrade (Oracle Fusion) — QA Lead & Scrum Master

Duration: 1 Year | Riyadh, Kingdom of Saudi Arabia

• Led the engagement effort in providing high-quality consulting solutions from problem definition to deployment.
• Reviewed proposals prepared by consultants, providing guidance and analyzing solutions to identify potential risks and issues.
• Identified change management requirements, proposing structured approaches using multiple communication mechanisms.
• Coached and created a vision for the team, providing subject matter training and inspiring team members through effective feedback and recognition.

Arab National Bank | Core Banking System (CBS) Upgrade (Finacle 10x to 11x) — QA Lead & Scrum Master

Duration: 1 Year | Riyadh, Kingdom of Saudi Arabia

• Directed testing initiatives for the CBS Upgrade, focusing on integration enhancements and defect reduction.
• Oversaw API Channels Testing, ensuring robust validation of CBS channel touchpoints and services.
• Coordinated defect tracking, triage, and UAT using Jira, enhancing test coverage and business alignment.
• Conducted end-to-end testing with business users during UAT for CBS upgrades and channels, ensuring comprehensive validation.

RAK Bank | SAAS AML Upgrade — QA Lead & Scrum Facilitator

Duration: 6 Months | Dubai, UAE

• Led testing for the SAAS AML Upgrade, performing manual testing and preparing daily status reports to ensure project transparency.

Dubai Islamic Bank (DIB) | Escrow Management System — Associate Lead & Agile Coordinator

Duration: 3 Months | Dubai, UAE

• Developed test plans and executed manual testing (SIT and UAT) for web and mobile applications, ensuring functionality and user satisfaction.

Dubai Islamic Bank (DIB) | Matrix Investment System — Associate Lead & Agile Coordinator

Duration: [Duration Not Specified] | Dubai, UAE

• Crafted test plans and conducted manual testing (SIT and UAT) for web and mobile applications, ensuring alignment with investment system requirements.

Northern Trust | E2D Exception Dashboard — Associate Team Lead & Scrum Facilitator

Duration: 1 Year | Remote

• Conducted System Integration Testing (SIT), UAT, and Business Intelligence (BI) Testing, preparing detailed test strategies to ensure data accuracy.
• Facilitated Agile Scrum ceremonies, promoting team engagement and process optimization.

Mastercard | Prepaid Forex Card Upgrade — Senior Test Engineer & Agile Practitioner

Duration: 6 Months | Chennai

• Developed and executed test cases for prepaid products, managing the defect lifecycle and reporting to maintain product quality.

Key Competencies :

• Agile Methodologies: Proficient in Scrum and Kanban SAfe frameworks, with a proven track record of implementing Agile practices to enhance team performance and project outcomes.
• Leadership & Mentorship: Experienced in leading teams, providing guidance, and fostering a culture of continuous improvement and collaboration.
• Stakeholder Engagement: Skilled in interfacing with clients and stakeholders, ensuring high customer satisfaction and alignment with business objectives.
• Technical Proficiency: Strong understanding of software configuration management systems, SDLC, and testing methodologies, ensuring the delivery of high-quality solutions.
• Ability to analyze client business problems, identify potential risks, and propose value-adding consulting solutions.
• Facilitated seamless integration of new team members into existing projects without compromising productivity levels.
• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.

• Handled Banking Operations in branch such as Account opening process for Savings Salary Current accounts, CASA, Cheque
• Clearing, Term Deposit, DD Issuances and payments, Fund transfers, NEFT, RTGS, CIF Maintenance, FD Opening/Closing, Teller Transaction, Safe Deposit- Locker issuance and maintenance, ATM cash Verification
• Payments & other requests at the makers as well checker level
• Ensure timely reporting/escalations on customer disputes to concern department for solving the issues within the prescribed TAT with customer satisfaction
• Indenting & maintaining of Secured Inventories
• Training new joiners on processes and banking operation
• Generating leads and converting them as prospects for Bank's revenue contribution

• Customer Support Officer handled inbound and outbound calls in pilot phone banking team
• Maintaining TAT and SLA for the request/complaints, also ensure to be in quality control
• Upselling and Cross selling through IVR and phone banking channels to create new prospects to the banks
• Training new joiners on banking products and process
• Handling escalation from the customer to maintain the quality score

• Served as Customer support officer for UK credit reporting process
• Converting leads and worked in customer retention program