Dedicated IT Professional having 10+ years of Experience in the field of IT, Networking, Software Testing (Cyber Security Testing), Project and Product Management, Vendor Management, Creation of Work orders (Procurement) Resource Planning, Risk Management, On Site support Service, Data Center Operation and having exposer of IT Policies of GOI. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
● Experience in Manual Testing with Desktop Application and Web ApplicationTesting.
● Good Experience in design and execution of test scenarios and test cases.
● Experience with Agile methodologies, Insurance Domain, Requirementanalysis
● Excellent hands-on experience in handling the defects throughout the scrum lifecycle in Agile Methodology
● Expertise in Defect identification, Functional Testing, System Testing,Regression testing.
● Knowledge of all phases in Software Testing Life Cycle (STLC) and SoftwareDevelopment Life Cycle
● Managed operations of systems and applications in scope, ensuring their stability and integrity, and meeting customer service levels.
● Responsible for ensuring that On-Site Service activities are delivered through appropriate providers to the expected level of excellence as defined bycontractual Service Level Agreements.
● Oversee risk & issue management and drive identification of root causes as well as sufficient prevention of recurrences.
● Implemented a vendor strategy, if required
● Developed and executed IRM processes to review and approve requests forissue risk acceptances or due date extension
● Troubleshot and resolve issues with peripheral devices such as routers,switches and printers for end users
Received and prioritized support requests to maximize resource utilization
Leadership skills
undefined