Summary
Overview
Work History
Education
Skills
Achievements And Interests
Timeline
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Trisha Caron Menina Rodrigues

Trisha Caron Menina Rodrigues

Senior Subject Matter Expert

Summary

Result-oriented Product & Implementation Specialist with 9+ years of experience in SaaS delivery, product support, and client success. Skilled in managing cross-functional teams, delivering scalable solutions, and driving customer adoption. Strong ability to work independently, resolve operational and technical challenges creatively, and represent products in market-facing roles.

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work History

Senior Product Specialist

Sabre
06.2021 - Current
  • Serve as the primary point of contact for major airline and airport clients, providing expert support across multiple SaaS products.
  • Conduct product demos and act as a subject-matter expert, helping customers adopt and maximize product functionality.
  • Proactively engage with clients to identify improvement opportunities, resulting in higher success rates for PNR-related actions.
  • Collaborate cross-functionally with Account Management, Product, Delivery, Operations, and Development teams to accelerate issue resolution and exceed customer expectations.
  • Led training and onboarding for new hires; designed and delivered the internal New Hire Certification program.
  • Supported Salesforce feature testing and authored comprehensive documentation for on-call product support.

Senior Business Analyst

Sabre
10.2017 - 06.2018
  • Led successful delivery of multiple modules and Change Requests during product implementation.
  • Investigated, developed, and supported any technical solutions and processes that would drive continuous improvement across business.
  • Diligently supported Business SMEs and helped drive the estimation of new engagements.
  • Conducted health check analysis of the system performance working closely with the existing customer base.
  • Worked with customers and cross functional teams to ensure prioritizations to meet customer expectations.
  • Actively collaborated with the airlines to adopt solution post cut-over and involved in creating strategies and laying down processes for optimum utilization of system.

Contributor Business Analyst

Sabre
01.2016 - 09.2017
  • Technical SME on a project implementation for a new customer- participation in the IP, understanding customer requirements, setting the environment - Autosys Jobs, CERT /PROD environment, AMQs, MQs and validating correct file structures like XML, CSV etc.
  • Provided fixes and changes to shell scripts as required and trained the customer both on site and off site.
  • Proactively worked on automation of the implementation process to reduce timeline.
  • Collaborated with Airlines to analyze their performance though ad-hoc reports using BI and other reporting tools and created dashboards and advised client on best practices depending on their trends.
  • Played a key role in version upgrades and functional changes and communication to the customers and handling any post release issues.

Assistant Professor in Computer Science

Fr. Agnel College of Arts & Commerce
06.2018 - 01.2019
  • Delivered theory and practical sessions across 4 core subjects (e.g., DBMS, OOPs, Software Testing, HCI).
  • Mentored final-year students on academic projects and research.
  • Coordinated orientation programs and examination logistics as part of the exam committee.
  • Led departmental events, including a Big Data workshop and intercollegiate tech fest.

ICT Teacher

07.2020 - 06.2021
  • Taught ICT and foundational coding (JavaScript, HTML, CSS, Databases) to K–12 students in a Cambridge curriculum environment.
  • Focused on building core computational thinking skills: logic, sequencing, and algorithmic reasoning.
  • Contributed to the 'Create with Math' program to enhance conceptual understanding and math confidence.

Associate Product Specialist

Sabre
08.2014 - 12.2015
  • Primary point of contact for 3 major Airlines.
  • Developed scripts that improved the process of manual bulk insertion of data in the system which reduced a lot of effort of the customer.
  • Investigated and resolved various business and technical issues raised daily.
  • Created new and updated existing documentation on database tables, job failures, on call handling etc.
  • Trained new hires and interns on various modules.

Intern Software Developer

Sabre
02.2014 - 07.2014
  • Created a platform-independent installer and customized actions.
  • Also prepared Unit tests in JUnit and functional tests in Jbehave.
  • Tools and software used - install4J, Maven, Apache Tomcat, Tortoise SVN, TeamCity, Sonar.
  • Created a JSP application to graphically represent the autosys job dependencies of a jil file.
  • This application aimed at reducing the effort of a developer in searching jobs and job dependencies manually in a jil file which contained number of jobs.

Education

Master of Computer Application -

Goa University
01.2011 - 01.2014

Skills

Achievements And Interests

  • Recognized with Sabre's 'High-Five' award and numerous client/internal appreciations for excellence in product support.
  • Actively involved in CSR and corporate volunteering events.
  • Strong communication and leadership skills: former school head girl, public speaking competition winner, and event host.

Timeline

Senior Product Specialist

Sabre
06.2021 - Current

ICT Teacher

07.2020 - 06.2021

Assistant Professor in Computer Science

Fr. Agnel College of Arts & Commerce
06.2018 - 01.2019

Senior Business Analyst

Sabre
10.2017 - 06.2018

Contributor Business Analyst

Sabre
01.2016 - 09.2017

Associate Product Specialist

Sabre
08.2014 - 12.2015

Intern Software Developer

Sabre
02.2014 - 07.2014

Master of Computer Application -

Goa University
01.2011 - 01.2014

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Trisha Caron Menina RodriguesSenior Subject Matter Expert