Trisha Caron Menina Rodrigues
Senior Subject Matter Expert
Summary
Result-oriented Product & Implementation Specialist with 9+ years of experience in SaaS delivery, product support, and client success. Skilled in managing cross-functional teams, delivering scalable solutions, and driving customer adoption. Strong ability to work independently, resolve operational and technical challenges creatively, and represent products in market-facing roles.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Senior Product Specialist
Sabre
06.2021 - Current
- Serve as the primary point of contact for major airline and airport clients, providing expert support across multiple SaaS products.
- Conduct product demos and act as a subject-matter expert, helping customers adopt and maximize product functionality.
- Proactively engage with clients to identify improvement opportunities, resulting in higher success rates for PNR-related actions.
- Collaborate cross-functionally with Account Management, Product, Delivery, Operations, and Development teams to accelerate issue resolution and exceed customer expectations.
- Led training and onboarding for new hires; designed and delivered the internal New Hire Certification program.
- Supported Salesforce feature testing and authored comprehensive documentation for on-call product support.
Senior Business Analyst
Sabre
10.2017 - 06.2018
- Led successful delivery of multiple modules and Change Requests during product implementation.
- Investigated, developed, and supported any technical solutions and processes that would drive continuous improvement across business.
- Diligently supported Business SMEs and helped drive the estimation of new engagements.
- Conducted health check analysis of the system performance working closely with the existing customer base.
- Worked with customers and cross functional teams to ensure prioritizations to meet customer expectations.
- Actively collaborated with the airlines to adopt solution post cut-over and involved in creating strategies and laying down processes for optimum utilization of system.
Contributor Business Analyst
Sabre
01.2016 - 09.2017
- Technical SME on a project implementation for a new customer- participation in the IP, understanding customer requirements, setting the environment - Autosys Jobs, CERT /PROD environment, AMQs, MQs and validating correct file structures like XML, CSV etc.
- Provided fixes and changes to shell scripts as required and trained the customer both on site and off site.
- Proactively worked on automation of the implementation process to reduce timeline.
- Collaborated with Airlines to analyze their performance though ad-hoc reports using BI and other reporting tools and created dashboards and advised client on best practices depending on their trends.
- Played a key role in version upgrades and functional changes and communication to the customers and handling any post release issues.
Assistant Professor in Computer Science
Fr. Agnel College of Arts & Commerce
06.2018 - 01.2019
- Delivered theory and practical sessions across 4 core subjects (e.g., DBMS, OOPs, Software Testing, HCI).
- Mentored final-year students on academic projects and research.
- Coordinated orientation programs and examination logistics as part of the exam committee.
- Led departmental events, including a Big Data workshop and intercollegiate tech fest.
ICT Teacher
07.2020 - 06.2021
- Taught ICT and foundational coding (JavaScript, HTML, CSS, Databases) to K–12 students in a Cambridge curriculum environment.
- Focused on building core computational thinking skills: logic, sequencing, and algorithmic reasoning.
- Contributed to the 'Create with Math' program to enhance conceptual understanding and math confidence.
Associate Product Specialist
Sabre
08.2014 - 12.2015
- Primary point of contact for 3 major Airlines.
- Developed scripts that improved the process of manual bulk insertion of data in the system which reduced a lot of effort of the customer.
- Investigated and resolved various business and technical issues raised daily.
- Created new and updated existing documentation on database tables, job failures, on call handling etc.
- Trained new hires and interns on various modules.
Intern Software Developer
Sabre
02.2014 - 07.2014
- Created a platform-independent installer and customized actions.
- Also prepared Unit tests in JUnit and functional tests in Jbehave.
- Tools and software used - install4J, Maven, Apache Tomcat, Tortoise SVN, TeamCity, Sonar.
- Created a JSP application to graphically represent the autosys job dependencies of a jil file.
- This application aimed at reducing the effort of a developer in searching jobs and job dependencies manually in a jil file which contained number of jobs.
Education
Master of Computer Application -
Goa University
01.2011 - 01.2014
Skills
SaaS Product Implementation
Client Onboarding & Training
Product Demonstrations & Walkthroughs
SQL / Database Queries
Cross-Functional Collaboration
Empathy & Customer Advocacy
Problem Solving & Analytical Thinking
Strong Verbal & Written Communication
Ability to Work Independently in Distributed Teams
Achievements And Interests
- Recognized with Sabre's 'High-Five' award and numerous client/internal appreciations for excellence in product support.
- Actively involved in CSR and corporate volunteering events.
- Strong communication and leadership skills: former school head girl, public speaking competition winner, and event host.
Timeline
Senior Product Specialist
Sabre
06.2021 - Current
ICT Teacher
07.2020 - 06.2021
Assistant Professor in Computer Science
Fr. Agnel College of Arts & Commerce
06.2018 - 01.2019
Senior Business Analyst
Sabre
10.2017 - 06.2018
Contributor Business Analyst
Sabre
01.2016 - 09.2017
Associate Product Specialist
Sabre
08.2014 - 12.2015
Intern Software Developer
Sabre
02.2014 - 07.2014
Master of Computer Application -
Goa University
01.2011 - 01.2014