Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shriram M

Chennai

Summary

Dynamic Senior Implementation Consultant with a proven track record at Growfin, leading enterprise implementations that drove 30% of company ARR. Expert in SaaS product implementation and stakeholder management, I excel in optimizing processes and enhancing customer onboarding, consistently delivering high-impact solutions that elevate client satisfaction and retention.

Overview

4
4
years of professional experience

Work History

Senior Implementation Consultant

Growfin
Chennai
03.2024 - Current
  • Lead multiple enterprise implementations for Indian and North American customers, ensuring timely and high-quality delivery.
  • Set up scalable processes from scratch, including onboarding workflows, governance frameworks, and reporting systems.
  • Conducted onsite implementations and workshops to capture client requirements, build tailored solutions, and drive adoption.
  • Delivered complex technical and functional solutions, ensuring seamless integration with customer systems.
  • Consistently trusted with strategic, high-visibility projects, positioning implementation as a growth lever for the company.
  • Delivered the top 4 highest-value customer implementations, directly driving impact on accounts contributing to 30% of company ARR.
  • Successfully managed complex enterprise rollouts with measurable business outcomes, ensuring faster time-to-value and customer retention.

Associate Consultant-2

HighRadius Technologies
Hyderabad
07.2023 - 03.2024
  • Managed and trained a high-performing team of product implementation specialists.
  • Delivered end-to-end implementations for Fortune 500 customers, reducing onboarding time by 30% and improving satisfaction by 20%.
  • Designed and delivered customized training programs that improved partner engagement by 20% and boosted revenue by 15%.

Associate Consultant-1

HighRadius Technologies
Hyderabad
07.2022 - 06.2023
  • Partnered with cross-functional teams to implement data-driven strategies, increasing project efficiency by 20%.
  • Delivered product training that improved user proficiency by 15% and reduced support tickets.
  • Developed training materials including manuals, tutorials, and e-learning content.

Associate Techno-Functional Consultant (Internship)

HighRadius Technologies
Hyderabad
08.2021 - 06.2022
  • Assisted with troubleshooting and resolving technical issues during implementations.
  • Supported cross-team collaboration for seamless project execution.
  • Conducted post-implementation feedback surveys to improve customer experience.

Education

B.Tech - Electronics & Communication Engineering

SRM Institute of Science and Technology
Chennai
01.2022

Skills

  • SaaS Product Implementation
  • Customer Onboarding
  • Process Setup
  • Process Optimization
  • Order to Cash Basics
  • SQL
  • Data Management
  • Cross-functional Collaboration
  • Stakeholder Management
  • Training
  • Adoption Programs
  • Problem Solving
  • Critical Thinking
  • Verbal Communication
  • Written Communication
  • Project management

Languages

Tamil
First Language
English
Proficient (C2)
C2
Hindi
Beginner
A1

Timeline

Senior Implementation Consultant

Growfin
03.2024 - Current

Associate Consultant-2

HighRadius Technologies
07.2023 - 03.2024

Associate Consultant-1

HighRadius Technologies
07.2022 - 06.2023

Associate Techno-Functional Consultant (Internship)

HighRadius Technologies
08.2021 - 06.2022

B.Tech - Electronics & Communication Engineering

SRM Institute of Science and Technology

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Shriram M