Trisha Chawla
Noida
Summary
A passionate and innovative young professional with an exemplary academic record and determined for continuous learning and professional development. Detail-orientated individual adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.
Overview
5
5
years of professional experience
Work History
Assistant Recruitment Manager
Shorelight Education
06.2024 - Current
- Maximized revenue by building productive relationships with key industry representatives.
- Analyzed recruitment metrics and produced reports for senior management, informing strategic decisions.
- Established strong relationships with agency partners to accurately understand and fulfill admission targets.
- Participated in education fairs and networking events to promote employer brand and attract more potential students.
- Conducted productive training sessions for our partners, to keep them informed about our product offerings and process updates.
- Engaged in continuous professional development to keep abreast of latest recruitment trends and technologies.
- Gathered and analyzed data extensively to obtain useful market trends.
- Coordinated with universities and professional associations to understand the requirements and processes for different program offerings.
- Handled top industry agencies including but not limited to emails, phone calls and other queries on a day to day basis to provide timely resolution.
Training Lead
INTO University Partnerships
02.2023 - 06.2024
- Promoted to the role of Training Lead after demonstrating excellence in support for the US, UK, and AUS markets and contributing to exceeding annual targets
- Presented comprehensive product and process training sessions to a team of 55 members, in addition to conducting agent trainings on our diverse range of offerings
- Improved application distribution strategies, achieving a 10% increase in target meet rate by analyzing data from multiple universities
- Actively collaborating with the recruitment team to ensure a seamless adaptation to market changes within our processes
- This proactive approach aims to support the achievement of specific targets by aligning our recruitment strategies with current market demands
- Achieved successful integration of training efforts with the development and execution of the Quality/Audit Check project in the admissions department, resulting in a 98% quality achievement in processed applications
- Educated the agencies on the necessary documentation and workflow, resulting in a 30% increase in the rate of offer letters issued at once
- Working together with the enrollment and recruitment teams to determine error rates, delayed responses throughout the process, and the use of modern & efficient methodologies to lower barriers increasing effectiveness by 20%
- Enhanced new staff efficiency, reducing onboarding time by 50% through comprehensive admissions process training sessions
- Streamlined admissions procedures, resulting in 30% process efficiency improvement by updating documentation and leading the training for Team Leaders
- Generating ideas for attaining the application's goals and incorporating contemporary methods to boost team members' output within the allotted time
- Achieved a 95% employee certification rate by enhancing the training curriculum and delivery methods
- Streamlined training processes, reducing operational costs by 15% within the first year
- Created Reports and Dashboards on Salesforce to visually represent data, identify errors, analyze team performance, and ensure equitable work distribution
- Designed and executed a personalized 'Competency Check' toolkit supplemented with informative charts, enabling efficient tracking of employee information for use in future training endeavors during team expansion
- Developed flow charts and mind maps to aid team in adopting new processes seamlessly
- Developed a vital tool - the 'Training Tracker and Training Needs Analysis' for continuously reforming the team, making them adaptable with the changing market dynamics
Application Support Officer
INTO University Partnerships
06.2022 - 02.2023
- Ensured the processing of applications received from different agencies, validating document completeness, information accuracy and portal details' precision within the given TAT of 24 hours
- Acted as a key liaison between agencies and USPA, facilitating prompt response to inquiries and timely processing of requests
- Managed the process of sending OFFERS, DENIALS, and CONFIRMATION documents to agents within 24 hours of receiving the same
- Enhanced the overall quality of communication by carefully reviewing details and conveying them accurately
- Handled agent inquiries pertaining to application progress, course availability, or any other relevant operational topics effectively through written correspondence or verbal communication
- Helped to over achieve the target for Spring 23 intake by handling the entire admissions UK department from the South Asia regional team thereby contributing towards the desired revenue for the year
- Handled end-to-end responsibilities for the UK department, including application processing until VISA issuance
- Ensured compliance with program and course entry criteria across all INTO centers and partner universities
- Efficiently addressed agent queries from both India and OSA region, delivering timely and precise responses
Program Advisor(Analyst)
Imarticus Learning
11.2021 - 05.2022
- Personalized counseling and assessment for students/professionals, taking into account their unique needs and experiences
- Assisting individuals in selecting the most suitable course to enhance their careers
- Maintained the CRM system, regularly updated data and performed routine checks
- Regularly achieving monthly targets for the assigned programs in the region thereby contributing towards the revenue goals of the company
- Demonstrated leadership skills by successfully managing and overseeing project tasks from start to finish
- Regularly updated data on a daily, weekly, and monthly basis, ensuring accuracy and consistency
Indian Regional Sales Manager
TCF Funded Location
12.2020 - 08.2021
- First Point of contact for customers and potential clients (National as well as international clients)
- Handling incoming queries and resolving them along with managing promotional emails and messages
- Maintaining the CRM, updating the data and keeping regular checks on the same
- Taking the lead from the initial stage, handling the complete life cycle and closing the final stage
- Regularly updating data on daily, weekly and monthly basis and ensuring the data is correct without any discrepancies
- Pitching the clients to work with the company an help the company to expand its business
- Supporting the company to achieve the monthly targets for the India and other region
Counselor cum Marketer
WABS TALK
11.2019 - 04.2020
- Counselling students and understanding their requirements and background profile
- Recommending them the best possible course available which would help them in transitioning their career
- Handling incoming students, counselling them and assigning them the most suitable course
- Managing social media handles and marketing
- Answering incoming phone calls, resolving the queries and nudging them to take up the course in the institute
- Handling the institute's website and regularly updating them as per the new norms occasionally, taking public speaking sessions
Education
Bachelor of Technology - Software Engineering
SRM Institute Of Science & Technology
05.2017
High School - CBSE BOARD
Birla Balika Vidyapeeth
Pilani, Rajasthan03.2013
Secondary School - ICSE Board
Carmel Convent English Medium School
Raigarh, Chhattisgarh03.2011
Skills
- Analytical Skills and Data Analysis
- CRM - Salesforce, Leadsquare
- CANVA, Adobe Design
- Microsoft Tools - Excel, Powerpoint, etc
- Recruitment Strategies and planning
- Confident communicator
- Rapport building
- Client Relationship Management
- Problem-Solving
- Applicant tracking management
- Cross-Functional Collaboration
- Team Player
- Organizational Development and Leadership
- Training/Mentorship & Development
Passions
- Content Writing
- Yoga/Exercise
- Poems/Journal writing
- Graphic Designing
- Listening Music
Accomplishments
- Certified in Manager Development program at INTO.
- Received Bronze Shine Award under 'Being Better' value at INTO.
- Certified in using Chat GPT with MS office by Skill Nation.
- Certified in AI and automation tools in MS Excel by Skill Nation.
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Punjabi
Intermediate (B1)
Timeline
Assistant Recruitment Manager
Shorelight Education
06.2024 - Current
Training Lead
INTO University Partnerships
02.2023 - 06.2024
Application Support Officer
INTO University Partnerships
06.2022 - 02.2023
Program Advisor(Analyst)
Imarticus Learning
11.2021 - 05.2022
Indian Regional Sales Manager
TCF Funded Location
12.2020 - 08.2021
Counselor cum Marketer
WABS TALK
11.2019 - 04.2020
Bachelor of Technology - Software Engineering
SRM Institute Of Science & Technology
High School - CBSE BOARD
Birla Balika Vidyapeeth
Secondary School - ICSE Board
Carmel Convent English Medium School
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