TRISHITA DEY

• Managed UK pension domain, ensuring timely and accurate payment processing for clients.
• Resolved customer issues with knowledgeable, friendly service, contributing to improved customer satisfaction.
• Executed day-to-day responsibilities with precision, ensuring smooth operational flow.

• Executed invoicing within O2C process utilizing Netsuite, Quickbooks, and Salesforce CRM.
  Ensured accurate billing through advanced ERP systems.
  Streamlined billing operations to enhance efficiency in invoicing procedures.
  Collaborated with cross-functional teams to resolve invoicing discrepancies effectively.
• Developed and maintained monthly trackers, producing detailed reports (e.g. AR report, Portal submission report) for internal use and stakeholder review to support informed decision-making.
• Reported variances in billing rates, performed monthly reconciliations, and tracked discrepancies to ensure accuracy in invoicing.

Transitioned new processes and knowledge from the client (onshore) to offshore.

• 1.5 years of proven experience as process associate in tcs in US health insurance BFSI domain
• My experience in this organization was delivering day-to-day productivity with cross-functional teams to implement automation solutions and deal with customer query including patient billing and enhance productivity in business processes
• I also have strong skills in Ms excel, financial accounting, data entry, MIS, bank reconciliation and data analysis
• Have good typing speed (25wpm)