Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Trishna Jha

Major Incident Manager
Bengaluru

Summary

Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 7.5 years record of building positive relationships with internal and external stakeholders.

Overview

15
15
years of professional experience
4
4
years of post-secondary education

Work History

Major Incident Manager

Tech Mahindra
Bengaluru
10.2014 - Current
  • Provided immediate emergency response and incident management to respect the SLA as provided by client.
  • Conducted post-resolution reviews with team members for Problem Management.
  • Responsible for all Business production related changes ensuring that new program benefits are obtained .
  • Developed highly effective incident response team and trained extensively in preparation for possible events.
  • Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
  • Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
  • Assessed incident priority based upon impact to business and escalated issues as necessary.
  • Driving Daily Operations Room Meeting for the incident review with clients.
  • Used Splunk , Dynatrace and Elastic for monitoring the live traffic and escalate when required.


Incident Manager

Tech Mahindra
Pune
10.2014 - Current
  • Assessed incident priority based upon impact to business and escalated issues as necessary.
  • Worked on Splunk to debug on higher level and diver the incident to correct team for resolution.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Improved operations through consistent hard work and dedication.


Education

Bachelor of Science - Computer Science

Bengal College Engineering And Technology
Durgapur
06.2010 - 06.2014

Skills

Service interruptions understanding

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Accomplishments

  • Received BRAVO Award for best performer of the year.
  • Supervised team of 5-6 staff members.
  • Achieved Kudos by completing tasks with accuracy and efficiency.

Timeline

Major Incident Manager

Tech Mahindra
10.2014 - Current

Incident Manager

Tech Mahindra
10.2014 - Current

Bachelor of Science - Computer Science

Bengal College Engineering And Technology
06.2010 - 06.2014

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Trishna JhaMajor Incident Manager