TRITIYA DEY
Kolkata
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
5
5
years of professional experience
Work History
HR Recruiter & Business Developer
Trans Continental Traders
Kolkata
08.2023 - 12.2024
- Resourcing candidates through offline interviews and virtual meetings.
- Arranging client meetings to understand the purpose of recruitment.
- Reporting to the regional head daily.
Administrative Coordinator
Ghosh Dastidar Institute for Fertility Research Private Limited
Kolkata
02.2022 - 06.2023
- Reporting to the director daily.
- Patient guidance (both domestic and international), coordination, and care.
- Preparing the duty roster for all the staff.
Guest Relation Executive
Motherhood Hospital Sarjapur
Bangalore
12.2019 - 01.2021
- Tele sales and marketing as operation lead.
- Meeting with other managers to discuss possible improvements to customer services.
- Assisted guests in answering questions and completing check-in and check-out processes.
- Created detailed reports regarding guest relations activities on a weekly basis.
- Analyzed customer feedback to identify areas for improvement in services offered.
Education
MBA - Public systems, specializing in Healthcare and Hospital Administration
Indian Institute of Social Welfare and Business Management
KolkataB.B.A - Specialization in Marketing
Institute of Engineering & Management
Skills
- Leadership
- Conflict management
- Man-management
- Budget development
- Cost reductions
- Adaptability
- Contract negotiation
- Client relationship management
- Teambuilding
- Analytical skills
- Communication skills
- Strategic planning
Accomplishments
- Participated in the business case study competition
- Actively participated in the event of FIERA FIESTA 2018 at IISWBM and played an important role as the guest manager
- Participated in the program on World Health Day, organized by IISWBM
Projects
- Market research and analysis at SALT N SOAP online grocery store.
- Consumption behavior of young consumers toward branded leather bags using an implication of the Sheth-Newman-Gross model.
- Analysis of patient care and satisfaction at the in the IPD & OPD
- Audit on compliance of Nursing documentation in a city based multispecialty Hospital.
- Employee satisfaction in the health check-up department of a multispecialty hospital
Personal Information
Date of Birth: 02/16/94
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
HR Recruiter & Business Developer
Trans Continental Traders
08.2023 - 12.2024
Administrative Coordinator
Ghosh Dastidar Institute for Fertility Research Private Limited
02.2022 - 06.2023
Guest Relation Executive
Motherhood Hospital Sarjapur
12.2019 - 01.2021
MBA - Public systems, specializing in Healthcare and Hospital Administration
Indian Institute of Social Welfare and Business Management
B.B.A - Specialization in Marketing
Institute of Engineering & Management
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