Trupti Agre

• Led end-to-end deployment of Commercial Excellence strategies across multiple business units, resulting in a 20% increase in sales productivity, and improved alignment with market priorities.
• Utilized advanced data analytics to identify performance gaps, optimize sales territories, and drive targeted commercial interventions.
• Spearheaded process improvement initiatives using Lean Six Sigma methodologies, delivering measurable improvements in cycle time, cost efficiency, and customer satisfaction.
• Designed and delivered training programs on SFDC adoption, sales effectiveness tools, and continuous improvement practices, boosting user engagement and process compliance.
• Drove the development and standardization of commercial processes, creating scalable frameworks that improved operational consistency across geography.
• Partnered with Sales, Marketing, and Customer Service teams to integrate Salesforce learning into strategic planning and frontline execution.
• Championed initiatives to enhance Commercial Effectiveness KPIs, including funnel conversion, customer reach, and ROI on sales activities.

Highlights:

• Increased sales productivity by 25% through the redesign of sales processes, and optimization of SFDC workflows.
• Drove a 30% improvement in commercial efficiency by implementing a data-driven resource allocation model.
• Reduced process cycle time by 40% by leading Lean Six Sigma Black Belt projects focused on the Commission Process, Lead to Order, enhancement of the Opportunity pipeline feature in SFDC, Channel Onboarding process, etc.
• Developed and deployed commercial training programs that improved SFDC adoption rates and boosted user compliance by 45%.
• Standardized key commercial processes across four business units, resulting in a 20% gain in operational consistency, and a 15% reduction in rework.
• Implemented a Customer Experience Improvement framework that led to a 22% increase in the Customer Allegiance Score (CAS) within 12 months.
• Led strategy deployment initiatives using X-Matrix, A3, and Bowlers in alignment with the organization's STRAP, achieving 90% on-time execution of strategy projects and share of wallet gains.
• Enabled $2M incremental revenue by using data analytics to identify underperforming regions, territories, and recalibrate territory designations, and incentive structure.

GL Accounting (Deputy Manager - October 2019 to Sep 2022)

• Responsible for managing complete Inter Company (IC) reconciliations and conduct quality review for 70+ IC parties spread across multiple time zones.
• End to end IC management including IC aged dispute resolutions, collections, documentation issue, payment settlements, collaborations etc.
• Overall Fixed Asset Management: Creation, reporting, CWIP analysis, annual physical verification, disposals, scrap, gains/losses on sale or scrap, statutory schedules, and management reviews.
• Managing month-end reporting activities with timely deliverables and green metrics.
• Strong analysis of Service Revenue, Deferred Service Revenue, Fixed Assets, Stock Analysis, Goods in Transit, drop shipment Analysis, Warranty analysis, Open GRIR Analysis and reviews with SCM on Custom related challenges.
• Liaising with IT and development teams for automation and simplification projects, individually or in collaboration with various stakeholders.
• Month end finance data loads in Hyperion Financial Management (HFM), CMR, SABRE, SIOP for overall Finance reporting controls through upload FIM (File Integrity Monitoring) files.
• Handling statutory audits, IFC audits, internal audits, peer reviews, etc.
• Provided dynamic leadership to large teams, coaching and mentoring the team, effectively enhancing overall productivity and performance against KPIs.

Accounts Payables (Asst Manager - Nov 2015 to Sep 2019)

• Managing the end-to-end Booking and Payments team of 15 to 20 team players.
• Successfully moved the Bank Reconciliation Process in-house from an external stakeholder and implemented the Automated EBRS function within a year.
• Implemented weekly KPI targets, motivating and enriching the team to continuously achieve and exceed expectation.
• Publish Monthly MIS reports and dashboards to management for overall Teams performance as per KPIs set.
• Collaborated cross-functionally on Open Advances, tax opinions, aged GRIR, IT automations, etc., which led to faster resolution time.
• Directed schedule of weekly projects, and anticipated timelines for milestones and completion dates.
• Enhanced data collection accuracy by preparing, authoring, and updating communications for various employee policies, and conducting effective analysis for decision-making for HR and management.
• Excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
• Design career planning and guidance meetings for team members to discuss 1-3-5 year plans, along with relevant training programs for teams.

As a Team Leader (March 2013 to Nov 2015)

• Allocation of invoices of various types equally among processors, to enhance equal opportunity of learning, and enabling optimum productivity.
• Ensuring daily completion of TAT and meeting SLA compliance through quality checks, conducting root cause analysis, and controlling the recurrence of errors.
• Making adjustments and rectifications from a TDS point of view during the closing period prior to TDS payment dates.
• Used outstanding communication and interpersonal skills to liaise effectively with international stakeholders across varying disciplines.
• Integrated process improvements continuously to increase overall workflow.
• Cater to monthly closing and annual closing of accounts, perform vendor reconciliation, clear advances against invoices received, and make provisions as per details provided by user departments.
• Preparing the Daily Status Report of the total inflow of documents, processed, closed, rejected, and WFC invoices for clients.
• Generating monthly reports on FTMR invoice processing, PO penetration, GAP analysis, and WFC ageing of invoices.
• Furnishing the monthly governance deck in a PowerPoint presentation covering all key highlights of the month, showing trends, and a comparative study of the last three months.
• Assisting the HODs during internal audits and ISO audits.

As a Senior Process Associate (Upto March 2013)

• Booking of invoices after thorough checks of stated parameters and mandatory details.
• Ensuring the availability of all required supporting documents and proofs for posting an invoice.
• Bringing improvements in the quality of work by implementing lessons of class room sessions to reduce errors & increase productivity
• Preparation of the vendor payment list as per the required format.
• Process vendor and employee payments in SAP (ePayments).
• Release down payments or advances to vendors as per payment terms, by mapping such advances against the given PO.
• Ensure the availability of funds in the bank before issuing payments to vendors.
• Coordinating with the bank to host transactions from the client server to the bank's host server, addition/deletion of signatories to authorize payments on the portal, and for the auto-generation of payment advices to vendors upon the release of payments as per email addresses mapped.
• Preparation of bank reconciliation for multiple bank accounts.
• Preparing various MIS of payments activities, viz. On Time MIS, MIS on the basis of payment Modes, manual v/s E-payments, etc

• Attend various seminars on IT software, networking products.
• Telecalling IT companies, promoting the products, generating orders, and pitching for sales.
• Executing purchase orders in TALLY and providing for TDS, service tax, octroi, etc.
• Proactively researched and managed new opportunities for growth, managing projects such as partnership deals, and new initiatives.
• Successfully negotiated the best deals and prices for business contracts using outstanding persuasive skills.
• Planned and developed successful marketing events, such as open houses and display shows.
• Increased the repeat customer base by maintaining relationships with high-profile clients, and effectively managing service issues.