Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Trupti Bane

Trupti Bane

Assistant Manager
Thane

Summary

Dedicated Banking professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

15
15
years of professional experience
3
3
Languages

Work History

Assistant Manager

RBL Bank
Navi Mumbai
09.2022 - Current
  • Performing Video KYC for new customers.
  • Achieving daily targets for Video KYC.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Employee of the month Award (Quarterly based.

Senior Operation Executive

TJSB Bank LTD
Thane
07.2008 - 09.2022
  • Working on Omni Software for Banking.
  • Solving queries of branches & customers through e-mail.
  • Solving SMS banking and Internet banking queries raised by the customer.
  • Handling E-Passbook and E-Statement facility.
  • Handling VISA and ATM Process.
  • Helping the customer in new account opening process.
  • Fielded customer complaints and offered workable solutions.
  • Good relationship management with the existing client.
  • Ensuring there’s a high level of customer service
  • Identified opportunities to improve business process flows and productivity.
  • Established performance goals for department and provided methods for reaching milestones.
  • Reconciliation of Transaction done through Internet.
  • Scheduling Bulk SMS Campaign

Education

MCOM - Financial Accounting

Mumbai University
Thane
06.2013 - 06.2013

BCOM - Commerce

NKTT College
Thane
06.2008 - 06.2008

HSC - Commerce

NKTT College
Thane
06.2004 - 06.2004

SSC -

Maharashtra Vidyalay
Thane
06.2002 - 06.2002

Skills

Customer Relationship Management

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Timeline

Assistant Manager

RBL Bank
09.2022 - Current

MCOM - Financial Accounting

Mumbai University
06.2013 - 06.2013

Senior Operation Executive

TJSB Bank LTD
07.2008 - 09.2022

BCOM - Commerce

NKTT College
06.2008 - 06.2008

HSC - Commerce

NKTT College
06.2004 - 06.2004

SSC -

Maharashtra Vidyalay
06.2002 - 06.2002

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