Tuhin Biswas
Ariadaha
Summary
Resourceful and adaptable Manager with over 5 years of experience in scheduling, staff training, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management (CRM), time management and conflict resolution. Customer- focused leader seeking to leverage background into assistant or operations manager role with progressive organizations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Area Manager
FLEETONCLICK INDIA PVT LTD
KOLKATA
09.2023 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Hired and evaluated associates and management staff to add to workforce and meet demands.
- Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching.
- Developed and shared best practices across company to align with objectives and quality standards.
- Streamlined operations to consistently deliver on targets.
- Oversaw budget, accounting and payroll to meet deadlines.
- Elevated client satisfaction ratings by providing speedy resolutions.
- Provided organisational leadership and established business vision to achieve sales, profit and revenue goals.
AREA MANAGER
SHIVANGINI SKILL DEVLOPMENT & SERVICES PVT LTD
KOLKATA
06.2022 - 02.2023
Area Manager
CREATIVITY AT BEST TECHNOLOGIES PVT LTD
KOLKATA
01.2019 - 05.2022
- Resolved employee conflicts in most efficient manner and while following all company protocols.
- Supported new business initiatives and projects, and contributed to review meetings and change process.
- Managed, coached and developed high performing team to meet business objectives.
- Selected carriers and suppliers and monitored service against performance criteria.
- Settled conflicts concerning transportation, logistics systems and customer issues to minimise logistical issues and delays.
- Negotiated rates and contracts with transportation and logistics providers with favorable outcomes
- Recommended optimal transport modes, routes or frequency to reduce delivery times.
Education
High School Diploma -
ARIADAHA KALCHAND HIGH SCHOOL
ARIADAHA KOLKATABachelor of Arts -
WEST BENGAL STATE UNIVERSITY
BARASATSkills
- Stakeholder management
- Operational quality control
- Operational management
- Disciplinary issue resolution
- Vendor procurement
- Incentive programme development
- P&L oversight
- Resource management
- Team leadership
- Issue and conflict resolution
- Target implementation
- Issue resolution
- Team motivation
Certification
- SUPPLY CHAIN MANAGEMENT (GREAT LEARNING)
- PROCUREMENT MANAGEMENT (GREAT LEARNING)
Timeline
Area Manager
FLEETONCLICK INDIA PVT LTD
09.2023 - Current
AREA MANAGER
SHIVANGINI SKILL DEVLOPMENT & SERVICES PVT LTD
06.2022 - 02.2023
Area Manager
CREATIVITY AT BEST TECHNOLOGIES PVT LTD
01.2019 - 05.2022
- SUPPLY CHAIN MANAGEMENT (GREAT LEARNING)
- PROCUREMENT MANAGEMENT (GREAT LEARNING)
High School Diploma -
ARIADAHA KALCHAND HIGH SCHOOL
Bachelor of Arts -
WEST BENGAL STATE UNIVERSITY
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