Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Tuhin Mondal

Customer Support Specialist
Barasat,WB
Tuhin Mondal

Summary

Experienced Customer Support Specialist with a proven ability to deliver exceptional support and resolve technical issues. Skilled in streamlining processes to improve user satisfaction and operational efficiency. Proficient in troubleshooting and providing excellent customer service, ensuring smooth user experiences. Seeking new opportunities and responsibilities to continue growing and contributing to the success of a dynamic organization.

Overview

3
years of professional experience
3
Languages

Work History

Revolut

Support Specialist
05.2024 - 08.2024

Job overview

  • Responsible for back end chat support to retail users, for Payment Transfers
  • Experience on creating and handling JIRA Service Desk Tickets for effective resolutions
  • Collaborated with other teams for successful user experience
  • Delivered more than what was required in terms of chat volume handled by a support agent
  • Achieved more than expected Average Chat Handling time
  • Handled 5 or more chats simultaneously
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.

Amazon Development Centre (INDIA) Pvt Ltd.

Customer Service Representative
05.2023 - 04.2024

Job overview

  • Primary Support for North America Chat Queue - Retail
  • Additionally supported various cross-skill Chat queues for India - Retail
  • Additional Support for Amazon Alexa and Digital Devices
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

TTEC

Customer Service Representative
06.2021 - 11.2022

Job overview

  • Mainly handled eBay Payments Chat queue
  • Handled KYC verification for payment accounts
  • Handled payment dispute cases
  • Additionally supported Consumer chat queue
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Barasat Mahatma Gandhi Memorial High School WBCHSE
West Bengal

High School Diploma
04.2001

University Overview

Skills

Customer Relationship Management (CRM)

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Interests

Music

Cricket

Trekking

Artificial Intelligence

Timeline

Support Specialist
Revolut
05.2024 - 08.2024
Customer Service Representative
Amazon Development Centre (INDIA) Pvt Ltd.
05.2023 - 04.2024
Customer Service Representative
TTEC
06.2021 - 11.2022
Barasat Mahatma Gandhi Memorial High School WBCHSE
High School Diploma
04.2001
Tuhin MondalCustomer Support Specialist